Webinar: The Great Hybrid Work Experiment: How Contact Center Leaders are Finding Success

Many contact centers have shifted to hybrid operations, with an increasing number making the transition permanent. The benefits of a hybrid model are numerous and include greater flexibility for agents, access to a larger talent pool, lower overhead costs, and lower risks of disruption. In this webinar, we will discuss the intersection of contact center knowledge management technology and the people using the technology to work effectively in a hybrid environment. Join us as we discuss:

Watch this On-Demand Webinar to Learn: 

• What we’ve learned over the last two years of hybrid contact centers
• Ways to keep contact center agents engaged–no matter their location
• Knowledge management technology that enhances training, productivity, and engagement