Implementation Project Manager

Bloomfire is seeking a talented Implementation Project Manager to join our Client Success team. This position will oversee the successful implementation of our world-class knowledge sharing platform. The position will report to the VP of Client Success.

Responsibilities

  • Lead all phases of client onboarding from requirements gathering to go-live, ensuring that our customers meet their project goals and timeline
  • Manage clients to their targeted schedules, proactively set and maintain expectations, and maintain good client relationships (mostly remotely vs.onsite)
  • Host regular internal project meetings. Coordinate activities with the product and client success teams to ensure effective use of engineering resources, while accomplishing customer goals.
  • Assist in developing long-term relationships with Strategic Accounts by successfully transitioning accounts to the Client Success team
  • Provide exceptional customer service by ensuring clear communication and integration among all internal and external project stakeholders

Requirements

  • 3+ years in a client-facing role managing enterprise-wide platform implementations
  • Bachelor’s degree required. PMP certification desired
  • Fluency and comfort with business applications, such as Microsoft Office, JIRA, and Salesforce
  • Demonstrated ability to work with both technical and non-technical individuals
  • Strong oral and written communication skills, Including the  ability to exchange information, explain techniques, and answer questions clearly
  • Comfortable working independently and developing clear project plans and requirements from ambiguous initial project information
  • Demonstrated ability to work with cross-functional teams

Benefits for you (among others)

  • Health and dental plan
  • 401K retirement plan
  • Unlimited vacation
  • Paid holidays
  • Free lunch on Fridays
  • Kitchen full of stocked snacks and drinks
  • Monthly happy hours
  • Exposure to customers in every industry
  • Opportunities to help transform our customers

To Apply

Please submit your resume or LinkedIn profile to resumes@bloomfire.com. Bloomfire is an Equal Opportunity Employer. Bloomfire does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability.