Modern Analyst: Independent Analyst Evaluation of Bloomfire

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    Back in 1993, renowned management guru Peter Drucker posited that knowledge, rather than capital or labor, was the only meaningful resource in a society. The statement was made against the backdrop of rapidly changing paradigms. The world was moving from an industrial to a knowledge-based economy and today this transition is almost complete.

    Bloomfire: Independent Analyst Evaluation > Business Analyst Community & Resources | Modern Analyst > Business Analyst Articles & Systems Analysis Articles | Modern Analyst

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    The Importance of Knowledge Management in Customer Service
    Strategies for Improving Customer Service
    customer service rep working on how to improve the customer experience in your call center
    How to Improve Call Center Customer Service
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