According to Gartner, up to 72% of the cost of customer service interactions is in salaries for customer service representatives and agents. Reduce cost by introducing a web based self-service community for customer service which should consist of a blend of email, chat, document creation, Q&A, and a videoing capability.
Through 2015, at least 80% of organizations that fail to plan their Web self-service implementations will incur higher customer service costs and will not achieve the savings and benefits expected. Start saving today by implementing your first customer community!
Harness The Power Of Knowledge Sharing With Digital Transformation
Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively, and compete more successfully.Download Now