September 27, 2013
Written by Bloomfire Admin
According to Gartner, up to 72% of the cost of customer service interactions is in salaries for customer service representatives and agents. Reduce cost by introducing a web based self-service community for customer service which should consist of a blend of email, chat, document creation, Q&A, and a videoing capability.
Through 2015, at least 80% of organizations that fail to plan their Web self-service implementations will incur higher customer service costs and will not achieve the savings and benefits expected. Start saving today by implementing your first customer community!
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