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Is Your Knowledge Management Software Letting You Down?

Written by Rachel Alexander

In a previous blog post, we talked about how evolving technologies, such as knowledge sharing software, have changed your customers’ expectations for finding information quickly, on their own. It shouldn’t be surprising then that your employees want the same thing.

Most employees spend upwards of 20% of their time looking for information they need to do their jobs. That’s causing companies to re-evaluate their knowledge management platform to develop a company-wide knowledge sharing strategy. Here are just a few of the signs that your current or traditional strategy is letting you down.

Can You Find The Answers You’re Looking For?

Given the amount of company knowledge your teams are creating on a daily basis, you need more than a just place to store information. After all, what good are the answers to your questions if you can’t find them?

Your team members have questions, and they need answers — now. By moving away from the knowledge management strategies of the 1990s and investing in a knowledge sharing platform, finding solutions is easy and instantaneous.

Develop a strategy that incorporates knowledge sharing software that indexes all curated content (including video) with artificial intelligence. Your technology will be able to break down that content into searchable information. Meaning, when someone asks a question or searches using a keyword or phrase, a list of possible answers comes up immediately.

Is Your Knowledge Management Software Mobile Friendly?

According to a 2017 Gallup report, since 2012 the number of employees that work remotely four to five days a week has jumped from 24% to 31%. Technology must be mobile friendly to accommodate this shift (something you probably already know and have heard time and time again). If your mobile workforce can’t easily access the information they need, forget the fact that they will never use the tools, organizational knowledge will become stale and irrelevant.

With this in mind, have you recently thought about how mobile friendly your tools are? If you are starting to see a decrease in engagement, more email chains requesting knowledge, or less socializing around knowledge then your strategy is missing a very significant ingredient: equipping your employees no matter their device or location.

Upgrade to a knowledge sharing program that includes mobile-ready functionality that can directly sync to the devices your employees use on a daily basis. If someone isn’t in the office, they still need to be able to find company information and interact with others around that knowledge. No matter if employees are searching for an answer during an offsite meeting or want to add to a discussion about best practices while on the road, your software should never inhibit them from contributing or sharing this information.

Is Your Current Software Flexible?

If you already have a knowledge sharing strategy in place, how long has it been since you implemented it? And since that implementation, what type of changes has your company experienced? Maybe you’ve grown or maybe more of your employees have the flexibility to work remotely. More than likely, you’ve experienced a generation shift in your employee makeup, resulting in more willingness to try the latest technologies.

No matter how your business has evolved, it’s important to take a step back and ask yourself whether your knowledge sharing strategy has changed with you? Do you still have a technology stack of disparate systems or have you implemented a solution that compliments or even eliminates some of the tools have you have?

Modern day knowledge sharing platforms are evolving from traditional knowledge management (simply organizing knowledge and providing access) to incorporate a more robust feature set that is more in line with the expectations of today’s workplace. Beyond that, the best knowledge sharing platforms are flexible and adapt to meet user needs. That means consistent feature updates, new resources, as well as ongoing, reliable support, just to name a few.

Your team, like your customers, are more productive and engaged with they have a software solution that is intuitive and intelligent. It is critical to meet your employees’ wants and needs to ensure your software investment is seeing ROI and garnering employee engagement.

Harness The Power Of Knowledge Sharing With Digital Transformation

Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively, and compete more successfully.

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