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Case Studies, Customer Support

Cloudbearing Sees a Significant Drop in Customer Support Calls with Bloomfire

Cloudbearing has successfully launched a customer facing community which allows customers to find solutions to their problems quickly and efficiently. It is said that since implementing Bloomfire they have seen a significant decrease in the amount of support tickets that come across their support agents desk. Along with a decrease in support tickets, Cloudbearing has experienced an increase in sales and a reduction in costs due to their unique way of supporting customers through their Bloomfire community.

Cloudbearing Helps Customers Get to the Cloud with Bloomfire

Harness The Power Of Knowledge Sharing With Digital Transformation

Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively, and compete more successfully.

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TOPICS: case study, cloudbearing, customer community, video case study, web self-service

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