How ChampionX Reclaimed Knowledge Agility with Bloomfire

ChampionX, a global leader in chemistry solutions and engineered equipment for the energy industry, has long recognized that operational efficiency depends on more than just tools and talent—it requires the ability to easily access and share organizational knowledge at scale.

After moving away from Bloomfire during a cost-cutting initiative, ChampionX experienced firsthand the limitations of other platforms. The result: a fragmented experience that slowed decision-making and dampened employee engagement. Realizing what was lost, they returned to Bloomfire to re-establish a scalable, trusted knowledge ecosystem that meets the demands of their global teams.

Key Takeaways

• Replaced rigid, low-adoption tools with a modern, intuitive platform tailored for enterprise knowledge sharing
• Centralized 13K+ documents for fast access in the flow of work
• Re-engaged over 2,800 employees with self-service knowledge access through Microsoft Teams integration
• Empowered administrators to manage governance and compliance without IT bottlenecks

The Challenge: SharePoint Sprawl and a Failed Replacement

As ChampionX grew, so did the complexity of its knowledge environment. Teams struggled with a maze of folders, out-of-date files, and platforms that weren’t built for true knowledge sharing. Their initial migration from SharePoint to Bloomfire brought early success—but later, corporate cost constraints led them to sunset the platform in favor of a lower-cost alternative.

That decision quickly exposed several key challenges:

• Hidden costs and complexity: The “replacement” platform required constant IT support and failed to deliver meaningful usability.
• Poor scalability: It couldn’t keep pace with the dynamic needs of a global workforce.
• Fragmented experience: Employees lost time searching for answers across disconnected systems.
• Falling engagement: With adoption dropping, the value of stored knowledge was diminished.

It became clear: the cost savings weren’t worth the trade-offs.

The Solution: A Return to Purpose-Built Knowledge Sharing

ChampionX’s return to Bloomfire wasn’t just a platform switch—it was a strategic reset. Working with Bloomfire’s implementation and customer success teams, ChampionX launched a revitalized knowledge program that prioritized:

• Ease of use: A clean, intuitive UX for employees at every level.
• Integration with Microsoft Teams: Knowledge surfaces naturally in daily workflows.
• Operational resilience: Bloomfire enables a scalable, low-maintenance program that doesn’t rely on IT intervention.
• Governance at scale: Admins manage compliance and lifecycle independently.

The result is a streamlined knowledge ecosystem that meets the real needs of frontline teams and executives alike.

“Our return to Bloomfire revitalized user engagement and strengthened executive and stakeholder confidence in the ROI of our knowledge-sharing platform.”

Results: Engagement, Efficiency, and Resilience Reclaimed

Frictionless Access
Within 6 months, ChampionX centralized 13,000+ documents and made them searchable across workflows. Employees can now access knowledge in seconds, not minutes—directly through Microsoft Teams.

Reactivated Adoption
To date, over 2,800 employees engage with their Bloomfire community, with more than 180,000 contribution views. Bloomfire’s user-friendly interface and strategic support made adoption seamless.

Governance Without IT Bottlenecks
Administrators manage content freshness, version control, and compliance without relying on development teams. That means fewer IT tickets, faster updates, and stronger platform trust.

Why It Matters

ChampionX’s journey highlights a critical truth: not all knowledge platforms are created equal. The hidden costs of complexity, poor usability, and low adoption can erode operational performance—even if the upfront price looks attractive.

Bloomfire delivers long-term value by eliminating friction, enabling self-service, and future-proofing knowledge strategies for the enterprise.

By reinstating Bloomfire, ChampionX didn’t just restore a platform. They rebuilt a foundation for connected decision-making, real-time collaboration, and global alignment—proving that enterprise knowledge should be easy, trustworthy, and ready for action.

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