Use Case

Knowledge Management

This city government serves Olathe, Kansas, a city of approximately 126,000 people. The government is responsible for managing the city’s infrastructure, permitting, utilities, and more.


When Helen Sangster began her job as a GIS Tech for the City of Olathe, the city government had no organizational system for their documents — employees just hoped they could find what they were looking for. Sangster tried to implement a simple file-based organizational system, but soon found the system was becoming convoluted.

"We started using Bloomfire as a hub for our process documentation, and then we learned that it could hold so much more."

Helen Sangster,

GIS Tech, City of Olathe


Sangster led the charge to clean up and curate the city’s documentation by using Bloomfire. With its intuitive interface, the Bloomfire platform makes it easy to find the right content and keep everything up to date. Now, the City of Olathe uses Bloomfire for content management, announcements, and even training.

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