Industry

Management Consulting

Use Case

Knowledge Management

ICF is a global consulting services company with 67 offices and more than 5,000 employees around the world. Their international teams include business analysts, policy specialists, digital strategists, data scientists, and creatives.

 

Problem

ICF was using a mix of systems to store their employees’ collective research and expertise, and their teams were wasting a lot of time figuring out where they needed to go to find the right information.

 

"The results that have been most helpful so far have been in the question and answer function of Bloomfire...we’re able to deliver answers to questions in real time."

Kai Guterman,

Knowledge Management Specialist, ICF

Solution

ICF chose Bloomfire because they needed a platform to connect the various subject matter experts in their organization with the projects that require their input. Now, Bloomfire has become the central place for ICF employees to get their questions answered.

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"Our sales team is much more enabled. They’re able to get the information they need a lot faster. They’re not trying to figure out who to ask: they just go to Bloomfire and they have an answer."

Jennifer Heath

Director of Product Marketing and Sales Enablement

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