Parts Town Streamlines Training and Technical Support with Bloomfire

Case Study Parts Town Streamlines Training and Technical Support With Bloomfire

Industry
  • OEM Parts Supplier
Solution
  • Customer Support

Parts Town is a Chicago-based supplier of OEM restaurant and foodservice parts for commercial kitchens. They differentiate themselves through their same-day shipping, high-performing OEM parts, and personalized customer care.

The Problem

When Amy Argentine became Director of Technical Service at Parts Town, she knew something needed to change. The technical service team was largely relying on physical documents–from paper manuals to books on desks– and it was taking longer to train new hires how to find information than it was to train them how to do their jobs.

Bloomfire is super user-friendly. It gives our employees an opportunity to take Google search functionality that they use in their personal life and bring it into the business world.
Amy Argentine
Director of Technical Service, Parts Town

Solution

Argentine led the implementation of Bloomfire, and after a year with the platform, she’s discovered that technical service employees save hours of time in the office and in the field.

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