Parts Town is a Chicago-based supplier of OEM restaurant and foodservice parts for commercial kitchens. They differentiate themselves through their same-day shipping, high-performing OEM parts, and personalized customer care.
When Amy Argentine became Director of Technical Service at Parts Town, she knew something needed to change. The technical service team was largely relying on physical documents–from paper manuals to books on desks– and it was taking longer to train new hires how to find information than it was to train them how to do their jobs.
Argentine led the implementation of Bloomfire, and after a year with the platform, she’s discovered that technical service employees save hours of time in the office and in the field.