Category Archives: Case Studies

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BRAND NEW TO BLOOMFIRE AND ALREADY REDUCED Q&A TIME BY 50 PERCENT

When Andrew Hull, President and Founder of Elixiter decided to start a Marketo consulting services firm, it was very important to him that service to clients was exceptional and consistent. Hull was not interested in building a company of random Marketo consultants who would come at marketing automation from all different angles. He determined the […]

dun and bradstreet

Dun & Bradstreet Customer Success Story

We’re proud to share our latest customer success story – Dun & Bradstreet. Below are highlights from the case study, which can be accessed in entirety here. “We wanted to bridge the gap between the technical teams who were creating our D&B Direct API and the engineers on the sales side,” Zadik said. “The goal […]

genband

Bloomfire Enables GENBAND to Build an Interactive Content Repository

GENBAND provides real time communications software solutions for service providers, enterprises, independent software vendors, systems integrators, and developers. The company is headquartered in Frisco, Texas and has R&D, sales, and support resources in more than 80 countries. GENBAND’s software and services enables its customers to quickly introduce products, applications, and services that address the growing demands […]

sport chalet

Sport Chalet Arms Sales Staff with Timely Product Content using Bloomfire

Read how Sport Chalet implemented
Bloomfire to effectively communicate training information through video to their sales staff spread across 50 stores.

Ogilvy One

Bloomfire Helps Ogilvy Increase Client Satisfaction by 75 Percent

With over 100 offices in more than 50 countries, OgilvyOne Worldwide is the world’s leading direct marketing, digital marketing and marketing consulting network with clients that include American Express, BP, BlackRock, British Airways, DuPont, E*TRADE, IBM, Intercontinental Hotel Group, IKEA, Kimberly-Clark, Nestlé, Unilever and UPS among others. OgilvyOne is the world’s pre-eminent Customer Engagement Agency, […]

moment feed

Bloomfire Powers Tech Startup’s Partner Program

MomentFeed enables national brands to connect and engage with the communities they serve as if they were a local mom and pop store. Founded in 2010, the California-based company set out to address the convergence of social, mobile and local by unifying social sites such as Facebook, Google, Instagram, Yelp, Twitter and Foursquare for management […]

davenport university

Bloomfire Fuels Davenport University’s Collaborative Learning Culture

Davenport University is a private, four-year college in Michigan with more than 11,000 students throughout 11 campuses. Founded in 1886 in Grand Rapids, it is one of the most-affordable private schools in the state, providing a high-quality education through more than 50 dynamic undergraduate and graduate programs, with small classrooms and conveniently located campuses. The university […]

aite

Bloomfire Speeds Employee Onboarding for Research & Consulting Firm

Aite Group is a Boston-based, independent research and advisory firm that focuses on business, technology and regulatory issues; and their impact on the financial services industry. Aite Group’s analysts work remotely across the United States, Europe and Asia to deliver comprehensive, actionable advice that helps its financial services clients stay ahead of critical industry trends. A Place […]

agile

Agile Staffing and Consulting Saves $75K with Bloomfire

Eliminated the need for an admin
resource & part-time trainer, saving
over $75k annually.

livestrong

Bloomfire Helps LIVESTRONG Foundation Unite Employees and Volunteers in Improving the Lives of People Affected by Cancer

The LIVESTRONG Foundation is one of world’s most successful and influential nonprofit organizations dedicated to improving the lives of people affected by cancer. Their iconic yellow LIVESTRONG wristbands, more than 87 million in circulation, symbolize the organization’s efforts to provide free services to cancer patients and survivors while advocating policies that improve their quality of […]

The Miracle Foundation Accelerates Team Development Overseas with Bloomfire

The Miracle Foundation transforms the lives of orphan children and empowers them to reach their full potential by revolutionizing the way orphanages are run, funded, and managed.  Founded in 2000, this rapidly growing nonprofit organization based in Austin, Texas works to improve the international standard of orphan care. The Miracle Foundation currently supports more than […]

thinkery

Children’s Museum Saves Budget and Time, and Makes Communication Inside and Outside the Organization More Open with Bloomfire

The Thinkery is the new evolution of the Austin Children’s Museum that focuses on STEAM learning – science, technology, engineering, art, and math – as well as healthy living. The facility and employees pursue a vision of working with parents and kids to foster a creative and collaborative community that celebrates questions and discovery. The Austin […]

Bloomfire Transcends Borders, Connects People and Information for CISabroad International Studies Program

CISabroad is an international education organization in Northampton, MA that offers study abroad programs, international internships, and summer study programs for college students in over 40 countries around the world. The Challenge With employees, education partners and students spread across 40 countries, CISabroad needed a way to share knowledge with remote contacts.  The company’s dedicated […]

Bloomfire Provides Alternative to Childcare Network’s Aging Intranet

Childcare Network started in 1988 with two schools in Columbus, GA. Today, it’s the fifth largest private child care provider in the United States, consisting of over 200 schools in 10 southern states with 24,000 children enrolled. The Challenge When Stephanie Forsberg, Childcare Network Director of Marketing and Training, first heard of Bloomfire, the company […]

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Bloomfire Breaks Down Communication Silos at International Consumer Electronics Company

Jasco Products Company  develops, markets and distributes GE branded consumer electronics. The privately held company in Oklahoma City employs over 270 people around the world with offices in China, Atlanta, Arkansas and Oklahoma. Information Siloed in Departments and Time Zones As Jasco grew, information became siloed within departments, which affected the company’s ability to make informed […]

Bloomfire Empowers Tealium Customers and Partners with Socially-Enabled Q&A Engine

Tealium is the leader in enterprise tag management and digital data distribution. Our market-leading solutions help marketers streamline their digital marketing operations, power their big data initiatives, and maximize revenue through real-time marketing optimization. The Challenge Online tag management and efficient digital marketing helps companies generate millions of dollars in qualified leads and awareness. However, […]

Video: Bloomfire Helps SpareFoot Customer Support Team Scale, Save a Quarter Million Dollars Annually

See how the SpareFoot customer experience team saved thousands of hours with Bloomfire and realized a full return on their investment within one month. Bloomfire Helps Sparefoot Customer Support Team Scale, Save a Quarter Million Dollars Annually

SMS Masterminds Centralizes Licensee Communications with Bloomfire

SMS Masterminds helps small businesses better engage with their customers through the use of SMS/text messaging, social media and email. Their ‘Loyalty Rewards Kiosk’ makes it easy for customers to check in using their phone number, earning rewards with each visit, and get notified with offers from the merchant. Based in San Luis Obisbo, California, […]

Campus Technology: Davenport University Takes a Collaborative Approach to IT Support

When faculty and staff at Davenport University have a tech question, they often turn to each other for help. And while that kind of social learning is beneficial, the 11-campus and online institution based in Grand Rapids, MI wanted a way for individual interactions to reach the greater community. Campus Technology

ZDNet: Shark Tank entrepreneurs centralize collaboration with Bloomfire

Summary: SURFET Fitness, a three-person Shark Tank entrepreneurial success story, uses the social network for training, coordinating events and handling frequently asked questions. Lest smaller companies think that social collaboration tools are beyond their reach, consider the case of SURFSET Fitness, a three-person company that is using the Bloomfire platform to communicate mission-critical training content […]

Etsy Uses Bloomfire to Save Over Ten Thousand Hours Annually

Etsy is an e-commerce marketplace for handmade goods, vintage items, and supplies for making any craft imaginable. The community at Etsy.com is made up of independent creative businesses from around the globe looking to sell their crafty creations. This Brooklyn-based company has grown its community to more than 22 million members across 200 countries. The […]

ZDNet: Bloomfire soothes searches of Google Drive ‘mess’ at MuleSoft

Eileen Brown, with ZDNet, talks about MuleSoft’s journey to finding an Enterprise Social Network solution to solve their Google Drive ‘mess’. Bloomfire soothes searches of Google Drive ‘mess’ at Mulesoft

Social Business Software: CISabroad Case Study – Sharing Knowledge Worldwide

CISabroad has successfully deployed a powerful knowledge sharing community to their employees across the country. Their employees are informing college students and faculty members on their education programs that spans throughout 40 countries. With Bloomfire, CISabroad employees are able to access the information they need while on site with the students and faculty members. Social […]

Cloudbearing Sees a Significant Drop in Customer Support Calls with Bloomfire

Cloudbearing has successfully launched a customer facing community which allows customers to find solutions to their problems quickly and efficiently. It is said that since implementing Bloomfire they have seen a significant decrease in the amount of support tickets that come across their support agents desk. Along with a decrease in support tickets, Cloudbearing has […]

SURFSET Fitness Uses Bloomfire to Enable Interactive Online Training and Collaboration

Learn how Surfset implemented Bloomfire internationally for social learning and achieved an ROI of 20x their investment.

Award Winning Enterprise Social Network Powers Mason – McDuffie Mortgage’s Knowledge Sharing Culture

Mason – McDuffie Mortgage has successfully implemented their Bloomfire community as an internal knowledge sharing and collaboration tool. Bloomfire allows them to communicate in real-time across multiple time-zones. Mason – McDuffie Mortgage has seen a decrease in the amount of emails sent – instead their employees are engaging within their Bloomfire. It’s their ‘go-to’ for […]

Learning Solutions Magazine: Introducing A Community of Practice at Bechtel

“In little over a year, with only part time resources, BOTG has grown from five to more than 350 members. Members have shared more than 100 best practices, tools, templates, and checklists, and nine iPad applications, developed on different Bechtel projects. Boots On The Ground: Introducing A Community of Practice at Bechtel by Paul Drexler […]

Make-A-Wish Seeks Community Involvement with Bloomfire’s Help

Make-A-Wish Central & South Texas is using Bloomfire to communicate with their regional board to work with the community to get people involved with Make-A-Wish. Make-A-Wish Central & South Texas Case Study

Celebrating Home & Bloomfire – A Perfect Match

Celebrating Home is the largest party planning home-décor company in the United States, working with more than 50,000 designers from coast-to-coast. They had a challenge. We had a solution! They were in need of a content management solution for their ever-growing database of information. CELEBRATING HOME RALLIES AROUND BLOOMFIRE… Celebrating Home, the nation’s largest party-plan […]

U.S. Ski and Snowboard Association Northern Division Streamlines Communications with Bloomfire

USSA Northern Division was challenged by getting volunteers the information they needed to ensure they were fully prepared for each task they were assigned. Bloomfire’s question and answer engine gives volunteers direct access to knowledge experts… The U.S. Ski and Snowboard Association Northern Division (“USSA Northern Division”) is a non-profit organization for alpine ski and […]

Powering the Knowledge Sharing Relationship for Celebrating Home

Celebrating Home is the largest party planning home-décor company in the United States, working with more than 50,000 designers from coast-to-coast. They had a challenge. We had a solution! They were in need of a content management solution for their ever-growing database of information. CELEBRATING HOME RALLIES AROUND BLOOMFIRE… Celebrating Home, the nation’s largest party-plan […]