E-books & Reports

Bloomfire’s Educational eBooks

Filled with impactful market data and provoking statistics, our eBooks are the go-to for technology revolutionaries seeking guidance on knowledge bases, enterprise social networks, and cutting edge collaboration tools.

Building Customer Engagement through Social Communities and Self-Service Portals

This CRM feature article discusses two relatively simple tactics your business can use to optimize sales enablement and customer relationship management through proactive community engagement. Download › 

GigaOm Report: The Future of Work - Collaboration and the Trust of Teams

The future of teams is mixed, and, as in any shifting point or paradigm change, some teams will stay the same while others evolve into new structures that can tackle the more complex problems of today with greater expertise, in a much shorter time, and with a greater level of success. Read this report from GigaOm Research to learn how you can prepare your company to thrive in this brave new world. Download › 

Calculating the ROI of Enterprise Collaboration Software

This whitepaper discusses the hard and soft ROI benefits of enterprise collaboration software and presents best practices for engaging key stakeholders and driving business value. Download ›

Top Six Tips for Achieving Sales & Marketing Alignment Through Enterprise Social Networking

This eBook illustrates how knowledge sharing tools help salespeople sell better and faster and result in immediate revenue and drive higher rates of CRM. Download ›

3 Phases of Value Driving Sales Enablement

A three-step framework to help you empower marketing, equip your sales team, and build strong customer engagement. Download ›

The 5 Essential Elements of a Modern Knowledge Base

86% of workers believe workplace failures are the result of ineffective collaboration or a lack of communication in the organization.Learn how to combat engagement issues with knowledge management. Download ›

Knowledge Sharing

In this eBook, learn why Knowledge Sharing in the key to better results, increased Sales, reduced costs, and improved efficiencies. Download ›

How To Get Started with Enterprise Social Networking

This eBook discusses the value of Enterprise Social Networking  in the business and guides you the through five phases to select the solution that is right for your organization. Download ›

Infographics

Bloomfire’s Social Business Infographics

These assets graphically illustrate market data and interesting industry statistics on topics related to social business software in the enterprise.

Calculating the ROI of Enterprise Collaboration

McKinsey estimates $900B in business value can be unlocked with social networking tools and technologies. This infographic highlights the biggest areas of impact and hard ROI across engagement, productivity and revenue. View now ›

Transforming the Customer Experience with Social Collaboration

Organizations that deploy Social Collaboration platforms report improvements in Customer Retention of 75%. View now ›

The Knowledge Sharing Journey

On the journey to a true knowledge sharing culture, there are both milestones and pitfalls. Make sure you follow the map and realize knowledge sharing in a way you never thought possible. View now ›

Happy Employees Equal a Profitable Company

Employees who identify with being 'engaged' are 78% more likely to recommend their companies product or service. Whereas the employees who are unengaged are only recommending their companies product or services 13% of the time. View now ›

Keys to Improving Sales Enablement

Short Description: Implementing a successful sales enablement tool can help companies increase sales by up to 50%. Learn more in this infographic. View now ›

 

Webinars & Videos

Bloomfire's On Demand Webinars & Videos

Learn more about Bloomfire using our helpful On Demand Webinars & Videos.

The Future of Collaboration - Context, Content and Intelligence

Alan Lepofsky of Constellation Research and Bobby Beckmann, CTO of Bloomfire discuss context, content and analytics as the critical components of next-generation enterprise collaboration software. Watch this webinar to learn how this technology can materially impact business productivity and results. Watch now ›

Live Demo Short: Take Control of Your Content and Inspire Collaboration with Private Groups

See how Bloomfire's Private Groups can help you organize and protect your content based on the appropriate audience and enable team members to opt-in to content which matters to them. Watch now ›

Bloomfire New Feature Reel: Bloomfire Advanced Reporting

Bloomfire's new Advanced Reporting provides rich, actionable insights to drive the success of your business. Whether you’re looking for the big picture or want to see what individual members are doing, Advanced Reporting makes it easy to see how your community is collaborating. Watch now ›

Bloomfire Solution Video: Transform Customer Support and Self Service

When it comes to issue resolution, everyone has something to contribute. Watch this video to see how Bloomfire's enterprise collaboration software can help you transform the customer experience with branded portals, crowd-sourced Q&A, powerful moderation features and, visual dashboards that track trending topics, time to resolution and community engagement. Watch now ›

Bloomfire Solution Video: Social Onboarding and Training

Traditional approaches to onboarding compound the learning curve that new employees face, which delays time to contribution. Watch this video to learn how Bloomfire empowers employees with real-time access to training resources and experts from day one -- from any device. And, how you can track KPIs like employee engagement and training completion via interactive dashboards. Watch now ›

Bloomfire Solution Video: Breakthrough Sales and Marketing Enablement

Arming Sales with the information they need, in their daily workflow could be the difference between closing a deal and missing an opportunity. Watch this video to learn how we make it easy for Marketers to create and share the latest updates and for Sales to quickly locate answers and experts -- from any device. Watch now ›

Live Demo Short: Improve Onboarding and Training with Social Learning Tools

In this installment of our Live Demo Short series, we demonstrate how Bloomfire’s social onboarding and training software accelerates traditional learning by tapping into employees’ natural learning styles and allowing users to learn on-the-go. Watch now ›

Live Demo Short: New Features That Make Collaboration at Work Easier Than Ever

In this Demo Short, we walk through the latest feature enhancements we’ve made in direct response to customer feedback. Our platform continues to foster teamwork with a simple, user-centric experience. Watch now ›

The Agile Organization: Improving Time to Decision Through Collaboration

Modern organizations are driven by their ability to adapt and make decisions quickly. But attaining the agility can be difficult as organizations continue to become more diverse and dispersed. In this webinar, Mollie Lombardi, VP and principal analyst at Brandon Hall discusses the links between agility and collaboration. Watch now ›

Live Demo Short: Three Ways Bloomfire Solves Customer Service Challenges

Bloomfire empowers customer service agents with quick access to up-to-date information and employs powerful analytics to improve KPIs like time to resolution. Learn more in this Live Demo Short. Watch now ›

Live Demo Short: Leveraging Bloomfire's Enterprise Collaboration Software for Breakthrough Sales & Marketing Enablement

Bloomfire aligns sales and marketing to prescribe materials, coaching, tools and experts at the right time in the buying process. See how we do it in this Bloomfire Demo Short. Watch now ›

Transforming the Customer Experience with Social Collaboration

Hear executives from Etsy and SpareFoot share their first-hand experiences and results after implementing Bloomfire. Learn how these two organizations have transformed their customer experience – with zero implementation effort required by IT. Watch now ›

Using Social Collaboration to Accelerate Traditional Learning

More than 50% of organizations say social media will be of great interest to them over the next 12 months, more so than a shortage of talent, Big Data, or global expansion. Companies are recognizing the power of social and collaborative tools for learning, yet most struggle with exactly how to leverage them. In this webinar, David Wentworth, Senior Learning Analyst with Brandon Hall Group examines how social media can enhance and accelerate your organization’s traditional learning models. Watch now ›

The Trifecta of Sales Enablement: A Winning Combination!

Effective sales enablement is critical for organizational growth: better quality leads, quicker sales cycles, increased revenue growth, and customer loyalty. Watch the this webinar to learn how Sales, Marketing and Customer Support can come together to pull off the Trifecta. Watch now ›

The Convergence of Formal Learning & Tribal Knowledge

Watch as Mike Cooke, CEO of Brandon Hall Group, and Paul Drexler, Account Manager, Global L&D at Bechtel, discuss how companies are working to tie tribal knowledge to a formal learning system. Watch now ›