eBooks

Social Customer Care

As more consumers are looking online to resolve customer service issues, companies are increasing their investment in social media. Adopting a social customer care policy isn’t optional anymore — it’s critical to staying competitive and relevant.

The Secret to the Most Effective Content Marketing

Building an internal culture of content at your company is an important piece of a successful content marketing program. Your potential customers are hungry for content, and if they don’t get it from you, they’ll go somewhere else. How can you build the infrastructure necessary to feed the content beast?

Top Six Tips for Achieving Sales & Marketing Alignment Through Enterprise Social Networking

This eBook illustrates how knowledge sharing tools help salespeople sell better and faster and result in immediate revenue and drive higher rates of CRM.

3 Phases of Value Driving Sales Enablement

A three-step framework to help you empower marketing, equip your sales team, and build strong customer engagement.

The 5 Essential Elements of a Modern Knowledge Base

86% of workers believe workplace failures are the result of ineffective collaboration or a lack of communication in the organization.Learn how to combat engagement issues with knowledge management.

Knowledge Sharing

In this eBook, learn why Knowledge Sharing in the key to better results, increased Sales, reduced costs, and improved efficiencies.

How To Get Started with Enterprise Social Networking

This eBook discusses the value of Enterprise Social Networking in the business and guides you the through five phases to select the solution that is right for your organization.