Need to limit visibility for certain partners or customers or limit who can contribute? Bloomfire’s flexible structure and advanced role-based permissions allow you to share knowledge securely.
Post content once and easily keep it up-to-date by managing it in bulk. Plus, see content customers or partners are viewing so you can quickly identify trends and gaps.
Bloomfire’s AI-powered search indexes every word in every file – including PDFs and videos – so customers or partners can find the answer they are looking for fast.
When new questions get answered in Bloomfire, they become part of the public record, meaning they don’t have to be asked – or answered – again. And when you use Bloomfire for internal and external support, you only have to manage content once.
Customers want to engage with your brand and with other customers post purchase. Help customer connect with each other and share best practices to increase loyalty, and ultimately become advocates.