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Knowledge Management for Customer Support

Internal knowledge base to arm your reps with information.

With Bloomfire you can share documents in a variety of formats.

Q&A engine to decrease time to call resolution.

Answers are at your team’s fingertips to improve customer satisfaction.

External tool for customer self-service.

Some companies use Bloomfire externally to provide information to their clients.

Support portal to share information with partners.

Share information with your entire partner channel or with each partner individually.

Gain insights to improve efficiencies.

We go beyond basic analytics and give you the info you need to make decisions that will move your business forward.

Benefits of Bloomfire

Customer Service
Reps Love It.

Bloomfire is simple to use and helps reps quickly find the answers they need.

Speed Time To ROI.

Bloomfire is easy to implement and you will see a quick return on your investment.

Improve Customer Service.

Our customer service knowledge management tools come with tested and proven onboarding program, responsive support team and a customer community.

How It Works

Uploading and managing all types of content from your desktop or just about any online drive (Dropbox, Box, etc.) is simple. And analytics help ensure all content in Bloomfire is up to date and useful.

Bloomfire makes training new reps and coaching existing reps simple. Create a series of training content you want reps to master when they join the company. Upload videos of reps delivering sales presentations for crowdsourced feedback.

Sharing best practices with Bloomfire is easy. Have the rep who just landed the deal write up her experience. Or have your sales manager or best rep video record themselves delivering a killer presentation you want your other reps to emulate. And allow reps to make comments, ask questions, or high-five the postings.

When reps get questions they need customer service tools with answers – fast. Bloomfire’s Q&A tool provides customer service reps with a searchable database of customers’ frequently asked questions, plus a knowledge management system where they can add new questions and answers for future use.

Share knowledge throughout the organization or with a specific group in your organization so that everyone has access to the information they need to succeed in their jobs.

Knowledge management requires actionable insights. With Bloomfire you know how each piece of content is performing and how your prospects are interacting with your content. We provide actionable insights to help you modify your processes and sell faster.

Remote customer support teams rely on Bloomfire’s mobile app and website to improve customer support. We offer iOS and Android apps—and our website is designed to be used on phones and tablets.

Additional Features

Organize Groups Feature

Organize by Groups

Create unlimited individual groups so Marketing, Sales, and others can share within and across groups.

Integrations

Integration

We integrate with solutions like Salesforce, Box, Dropbox, Microsoft OneDrive, and more.

A Robust API

So you can develop further integrations with the tools you already use.

Get A Demo & Let Us Help You, Help Them

Talk to Bloomfire about how our software makes it easier and faster to facilitate excellent service, every time.