The Customer Support Knowledge Hub
That Bridges Internal and External Support

Enable your support teams and your customers
with quick access to information to resolve issues faster

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Built for Best-in-Class
Support Operations

REDUCE TIME TO CALL RESOLUTION

Build a FAQ database to accelerate issue resolution. When questions are asked in Bloomfire, they become searchable and accessible by all — so you don’t get asked the same question twice.

KNOWLEDGE WHEN AND WHERE YOU NEED IT

Bloomfire puts knowledge where support teams need it via integrations with Zendesk, Salesforce, Slack, and a handy Chrome Extension.

CONSISTENT OMNICHANNEL SUPPORT

Manage internal and external support in one central place — so information is accurate and you don’t have to post and manage content in multiple locations.

Bloomfire + Zendesk

With Bloomfire’s Zendesk app, you can search for content from within Zendesk and tie support tickets to posts for future reference and easy reporting. See what content support teams are using — and what content customers are searching — to identify trends and gaps.

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Trust That Information
Is Up-to-Date

Your knowledge efforts will fall flat if your team doesn’t trust that it’s up-to-date. Bloomfire’s curation tools allow you to mass update, set review reminders, auto-expire time sensitive materials, and schedule posts in the future. Keeping knowledge fresh and support teams happy.

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The Secret to Knowledge Centered Support (KCS)

As the front line for interfacing with customers, it’s becoming increasingly important for support teams to meet the increasing demands of customers. Read how best-in-class teams are looking to KCS to modernize their support operations.

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Resources

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Talk to Bloomfire about how our software makes it easier and faster to facilitate excellent service, every time.

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