Build a FAQ database to accelerate issue resolution. When questions are asked in Bloomfire, they become searchable and accessible by all — so you don’t get asked the same question twice.
Bloomfire puts knowledge where support teams need it via integrations with Zendesk, Salesforce, Slack, and a handy Chrome Extension.
Manage internal and external support in one central place — so information is accurate and you don’t have to post and manage content in multiple locations.
With Bloomfire’s Zendesk app, you can search for content from within Zendesk and tie support tickets to posts for future reference and easy reporting. See what content support teams are using — and what content customers are searching — to identify trends and gaps.
Your knowledge efforts will fall flat if your team doesn’t trust that it’s up-to-date. Bloomfire’s curation tools allow you to mass update, set review reminders, auto-expire time sensitive materials, and schedule posts in the future. Keeping knowledge fresh and support teams happy.