Make it simple for employees and front-line support agents to ask questions in natural language and get direct answers sourced from vetted company knowledge – including integrated Enterprise Search sources. Deep dive into references with options to ask questions about specific posts, documents, or videos. Teams can trust that they receive accurate responses because Bloomfire’s patented AI technology will only provide answers if relevant company knowledge is available.
Q&A Collective Knowledge Engine
Bloomfire’s AI-based Q&A knowledge management engine will unleash the power of collective intelligence inside your organization, allowing your company to crowdsource answers and tap into team expertise. Ask questions in natural language and get direct, accurate answers generated by AI and sourced from your company knowledge. Post requests for missing information and nominate subject matter experts to respond quickly and fill knowledge gaps.See how Orvis doubled first call resolution rates
“Agents have all the right information regardless if they are in the U.S or at one of our globally dispersed contact centers.”Rina Kremer, Balsam Brands
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See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.
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See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.