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Meet Shep Hyken, Customer Service and Experience Expert

Shep Hyken is the Chief Amazement Officer at Shepard Presentations. As a customer service and experience expert and professional speaker. He’s written five books, Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and, most recently, Amaze Every Customer Every Time. How did you get into the customer service field? After… Read More ›

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Meet Brett Rosenberg, Bloomfire’s Own G.I. Joe

We’d like to introduce you to Brett Rosenberg, Bloomfire Account Executive as part of our employee spotlight series. Brett spent a decade in the military and private contracting service before becoming a civilian and working in software sales. We took his photo on the rooftop deck at SkyLife, his downtown Austin apartment building on Rainey Street. … Read More ›