Social Customer Support and Self Service

Transform the Customer Experience

Transform your customer experience with Bloomfire’s social customer service software. Equip support agents with quick access to up-to-date documentation and dramatically improve customer engagement with branded communities and self-service portals.

Bloomfire Can Help You

  • Improve customer satisfaction with custom knowledge portals accessible directly by customers
  • Decrease time resolution to by making it easy for agents to find relevant information and experts, in the tools they are already working like Salesforce, SharePoint, Microsoft Dynamics or Oracle CRM
  • Improve support team effectiveness by sharing questions and answers to customer issues