Tag Archives: deloite

Waiter with silver tray

Why Customer Experience Trumps Price and Product Almost Every Time

In a poll of enterprise contact centers by Deloitte, 82 percent view the customer experience as a competitive differentiator. And by 2020, customer experience will overtake price and product as the key brand differentiator according to the Customers 2020 Report. So what does this mean for your business? If you’re not already keying in on […]

Bersin: Why Companies Need a Chief Learning Architect

This is perhaps the most innovative period in learning technology since the word “e-learning” was first coined in 1998. How can you possibly keep up on all these amazing new solutions and bring them together into some form of an integrated learning portal for your company? Why Companies Need a Chief Learning Architect