Tag Archives: improve customer service

customer service expectations

The Changing Expectations Of Technology In Customer Support

Technology is moving fast, and rapid developments in innovation are playing an essential part in customer service expectations. Today, customers have a low tolerance for slow answers and anything less than outstanding service. Their expectations far exceed anything they would have wanted a decade ago, and businesses have to keep up. Customers want a quick […]

improve customer service

Using Knowledge Management To Improve Customer Service

One of the most common uses of a knowledge sharing platform like Bloomfire is to improve customer service by making answers and information easily accessible. Check out these Bloomfire posts to learn more. Help Your Customers Help Themselves 94 percent of customers respond well to low-effort experiences to resolve their issues. Presenting customers with a […]