Tag Archives: Kate Leggett

customer experience

Questions To Ask When Using Customer Experience As A Key Differentiator

In a poll of enterprise contact centers by Deloitte, 82 percent of businesses view their customer experience as a competitive differentiator. And by 2020, customer experience will overtake price and product as the key brand differentiator according to the Customers 2020 Report. So what does this mean for your business? If you’re not already keying […]