Tag Archives: Kate Leggett

Waiter with silver tray

Why Customer Experience Trumps Price and Product Almost Every Time

In a poll of enterprise contact centers by Deloitte, 82 percent view the customer experience as a competitive differentiator. And by 2020, customer experience will overtake price and product as the key brand differentiator according to the Customers 2020 Report. So what does this mean for your business? If you’re not already keying in on […]