Tag Archives: metrics

tracking customer service metrics with online survey

3 Customer Service Metrics You Should Be Tracking

In today’s world, customers have the most up-to-date news and information right at their fingertips. If they want to know who was voted off Dancing With the Stars last night, or which leafy green is now trendy (chard is the new kale), they can, and instantly. So why should your paying customers expect any less from […]

two businessmen looking at intranet metrics on laptop

Intranet Metrics to Measure Engagement

The value of an intranet will ultimately be determined by your employees. As they contribute and engage, they are helping you to create a useful resource that they and others can refer to in the future. Metrics are very useful for taking a pulse of the health and development of your company intranet. They can […]