Tag Archives: technology

customer service expectations

The Changing Expectations Of Technology In Customer Support

Technology is moving fast, and rapid developments in innovation are playing an essential part in customer service expectations. Today, customers have a low tolerance for slow answers and anything less than outstanding service. Their expectations far exceed anything they would have wanted a decade ago, and businesses have to keep up. Customers want a quick […]

overhead of woman frustrated with sales enablement technology

How to Avoid the Hidden Costs of Sales Enablement Solutions

There are good surprises (tax refunds, a visit from an old friend, a $20 bill found in your winter coat), but when it comes to budgeting for a business project, surprises are rarely welcome. When purchasing sales enablement technology, there are some pitfalls and unforeseen expenses that you can avoid with planning and good vendor selection. […]

Collaborative Learning: The Seamless Integration of Learning with Work

Thomas “Tom” Reilly is chief operating officer of Family Office Exchange (FOX), overseeing daily operations and deployment of advanced digital systems that deliver FOX knowledge to members in new, more meaningful ways. He reports directly to Sara Hamilton, the firm’s founder and CEO. Before joining FOX, Mr. Reilly served as director of training and development […]

Breaking Down Hierarchies To Build Learning Communities

Sreya Dutta is a senior information developer for Oracle’s Fusion team.  She has extensive experience in instructional design and content creation. People can find her on her blog, Twitter account, or LinkedIn profile. Q. In your experience as an instructional designer, have you run into any challenges when writing curricula? The main challenge I see […]

Lisa Downs of T-Mobile on Mobile Learning, Collaboration & More

Every so often, we will feature interviews with clients and Learning & Development professionals from all over the world. In the spirit of social and collaborative learning, we want this blog to be a place where Learning & Development professionals can informally teach and learn from one another. If you would like to suggest an […]

How Mobile Learning & Globalization Mixes

Frank Jaquez is an Instructional Designer in the Overseas Division at Bank of America. He is primarily responsible for providing learning solutions for over 90 banking centers located on military bases in Europe and Asia Pacific in support of their business goals. Frank also serves on the executive board of directors for the San Antonio […]