White Papers

The Secret To Knowledge Centered Support (KCS)

The Secret To Knowledge Centered Support (KCS)

As the front-line for interfacing with customers, support teams are faced with the increasingly important and difficult task of meeting the expectations of customers, and to do so in an agile way. The answer many organizations are turning to is Knowledge Centered Support (KCS).

data insights action customer insights white paper

Data, Insights, Action: Creating the Ideal Environment for Transforming the Customer Experience

Companies that are striving to become more customer-centric today face a multitude of challenges, from the emergence of the sharing economy to the rise of online buying. In the face of these challenges, they are increasingly looking to digital resources to help them understand and ultimately transform the customer experience.

the ROI of knowledge sharing software for customer support teams

The ROI of Knowledge Sharing Software for Customer Support Teams

Knowledge sharing connects employees, partners and customers around key business content and provides clients with top-notch support. Experts believe that making this engagement happen will be the business challenge of the next decade and a focal point of the emerging talent imperative.

yhe ROI of knowledge sharing software for sales and marketing teams

The ROI of Knowledge Sharing Software for Sales and Marketing Teams

Sales representatives spend hours conducting repetitive research, and marketers spend hours generating content that sales representatives may never see, much less utilize in conversation with clients. All of this time lost is time that could be spent closing deals and securing customers.

Harnessing the Power of Collaboration with Digital Transformation

Harnessing The Power Of Collaboration With Digital Transformation

Companies that grasp what the digital workplace is really all about are willing change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively, and compete more successfully.

Driving Customer Success With Knowledge Management

Deploying an effective knowledge base is proven to help companies excel in customer service. Top performing companies are 38 percent more likely than others to deploy a centralized knowledge base containing product and service information.

Social Learning And The Future Of Work 

This white paper discusses the value of social learning in corporate education efforts and the challenges and benefits to implementing social learning technology.

How A Knowledge Management System Empowers Your Sales Team

This white paper explores the challenges today’s salespeople face, how a social knowledge network can help, and what to look for in a social knowledge network.

Getting Internal Buy-In For A Knowledge Base

This white paper walks you through the steps to get internally stakeholders on board to successfully implement a knowledge base solution.

Calculating The ROI Of Enterprise Collaboration Software

This white paper discusses the hard and soft ROI benefits of enterprise collaboration software and presents best practices for engaging key stakeholders and driving business value.

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