Bloomfire Sub-processors
Effective Date / Last Updated: July 1, 2024
Third-Party Sub-processors
Bloomfire uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Bloomfire customers and in accordance with contract terms between Bloomfire and the sub-processor to uphold Bloomfire’s commitments.
| Sub-processor | Applicable Cloud Products | Nature and Purpose of Processing | Categories of personal data | Location of Processing |
|---|---|---|---|---|
| Amazon Web Services (AWS) | All Bloomfire products | All of Bloomfire’s infrastructure/hosting is contained within AWS. This includes all permanent storage of data which is encrypted at rest and in transit. | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | EEA (Sweden, Ireland and Germany), UK, Canada, Australia, Brazil, Singapore, South Korea, USA, India, Japan |
| AWS Transcribe | All Bloomfire products | Bloomfire uses transcribe to convert audio to text. | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | EEA (Sweden, Ireland and Germany), UK, Canada, Australia, Brazil, Singapore, South Korea, USA, India, Japan |
| CloudConvert | All Bloomfire products | Bloomfire sends raw documents for processing upon initial upload. CloudConvert does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | USA, Germany |
| Mailgun | All Bloomfire products | Bloomfire receives emails through Mailgun to create content from an email. | Personal data contained in product communications | USA, EEA |
| Zencoder (Brightcove) | All Bloomfire products | Bloomfire sends raw video and audio files to Zencoder for processing upon initial upload. Zencoder does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | USA |
| SendGrid (Twilio) | All Bloomfire products | Bloomfire sends all outbound emails through SendGrid’s SMTP service. SendGrid does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | Personal data contained in product communications | USA |
| Datadog | All Bloomfire products | Application Monitoring. | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | USA |
| Microsoft | Ask AI, AI Author Assist | Bloomfire uses the OpenAI service on Microsoft Azure for the purpose of generating Generative AI responses delivered in the Bloomfire platform. Data is not persisted on Microsoft Azure. | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | USA, Europe |
| Pendo | All Bloomfire products | Product-analytics application | Platform Usage Data | USA, Europe, Japan |
| Merge | Enterprise Search | Integration partner for Enterprise Search connectors | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | USA, Canada, Europe |
| Arize | Ask AI, Enterprise Search, Author Assist | AI evaluations platform | Personal data contained in user account information and text or files created by customer and stored in Bloomfire | USA |
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