Businessman Working Summer Beach Relaxation Concept

Roundup: Managing Different Personalities, Delivering Multichannel Customer Support, and more

July 7, 2015  |  Posted in Blog, Customer Support  |  By Jodi Bart Holzband @tastytouring
We’re happy to share some of the most interesting articles we’ve come across about social business, the future of work, and customer experience that we hope you’ll find interesting and valuable. How to Manage Different Personalities in the Office According to Molly Owens, the best managers understand what motivates their team members and makes them want to be successful, so they can ... Read more
Share on:

How Employees Want to Learn

July 6, 2015  |  Posted in Blog, Social Learning  |  By Jodi Bart Holzband @tastytouring
Think about the two or three most meaningful learning experiences of your career. What did you learn? Where did you learn these lessons or skills and from whom? How did you come to realize that these would be among the most important learning experiences of your professional life? Chances are high that your top workplace education events did not take ... Read more
Share on:
Basketball Player Slam Dunk Silhouette

Three Ways to Help All of Your Sales Reps Become A-Players

July 2, 2015  |  Posted in Blog, Sales Enablement  |  By Mark Hammer @markmhammer
Tim Duncan, a prized draft pick in 1997, has played basketball for the San Antonio Spurs for almost 20 years. In his first year he averaged over 20 points and about 12 rebounds a game. Last year, at age 39, he averaged about 13 points and 9 rebounds a game – numbers not as big as his previous years but ... Read more
Share on:

How a Social Knowledge Network Makes a Difference

July 1, 2015  |  Posted in Blog, Sales Enablement  |  By Jodi Bart Holzband @tastytouring
The role a knowledge management system plays for each sales department will always vary based on the company’s particular needs and approach. But many companies that have put one to use for their sales team have seen a difference. Here are just a few examples of how it can work. Increased Efficiency and Relevance MuleSoft, a company that provides a platform ... Read more
Share on:
Stephanie with the barrells

Meet Stephanie Schuhmacher, Lead UX Designer and Homebrewer

June 30, 2015  |  Posted in Blog, Employee Spotlight  |  By Jodi Bart Holzband @tastytouring
Welcome back to our employee spotlight series. Today, we’d like to introduce you to Stephanie Schuhmacher, Bloomfire’s lead UX designer. She’s pictured above in the tasting room at Hops & Grain Craft Brewery. Stephanie’s favorite of their beers is Zoe, a dry-hopped, German-inspired, pale lager. Where are you from? I’m originally from Texas but moved to Austin to attend college and simply fell in ... Read more
Share on:

Bloomfire Named a 2015 Best Place to Work by the Austin Business Journal

June 29, 2015  |  Posted in Employee Spotlight, News, Press Releases  |  By Jodi Bart Holzband @tastytouring
AUSTIN, Texas – June 29, 2015 – Bloomfire today announced it has been recognized by the Austin Business Journal as a 2015 Best Places to Work in Central Texas. The social knowledge network provider was one of seventy organizations honored at a luncheon on Friday, June 26. “Bloomfire was founded on the premise of helping organizations build more engaged workforces and ... Read more
Share on:

Six Building Blocks of a Successful Social Customer Care Program

June 29, 2015  |  Posted in Blog, Customer Support  |  By Jodi Bart Holzband @tastytouring
Developing a social customer care program requires understanding and anticipating what consumers want over social networks. Often this means being direct, honest, and quick to respond. Here are six essential parts of a successful customer care program that can help you develop and maintain a positive relationship with your customers – both online and off.  Social Media Monitoring Tools A number of ... Read more
Share on:

How Can a Knowledge Management System Improve Sales?

June 26, 2015  |  Posted in Blog, Sales Enablement, Social Learning  |  By Jodi Bart Holzband @tastytouring
Your leads care how quickly someone responds to their questions and concerns. A knowledge management system allows sales representatives to pull up the information right away and reply on the spot, instead of waiting to hear back from someone else in the company. Access to a knowledge management system helps get the right information in front of the right people at ... Read more
Share on:

Meet Adi Gaskell, Social Business and Innovation Specialist

June 25, 2015  |  Posted in Blog, Profiles  |  By Jodi Bart Holzband @tastytouring
Adi Gaskell writes about the latest trends in social business, collaboration, and innovation for sites that include DZone, Social Business News, Social Media Today, and  Tell me about your career. I’m a horizon scanner, so I basically look at the latest university research and some of the most innovative case studies, and try and make that information accessible and digestible. I ... Read more
Share on:

Bloomfire Releases Enhanced Search and Responsive Design Updates

June 24, 2015  |  Posted in News, Press Releases  |  By Jodi Bart Holzband @tastytouring
AUSTIN, Texas – June 24, 2015 – Bloomfire today announced key updates to its social knowledge network platform intended to provide a more responsive, intuitive, user experience across all devices. The upgrades, which include improved search and navigation, will be rolled out in coming weeks. They were based on customer feedback gleaned during Bloomfire’s annual user conference in May. “We’ve heard ... Read more
Share on:

View Posts by Use Case:

Social Learning Customer Support Sales Enablement


Enter your information and choose which use case you want to receive posts about -- or select to receive all posts.