Blogfire: The Bloomfire Blog

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Show Your Work!

April 23, 2015  |  Posted in Blog, Social Learning  |  By Jodi Bart Holzband @tastytouring
Two people I respect published books last year with the same title: “Show Your Work.” Austin Kleon is an Austin-based writer and artist who is the author of three illustrated books: Newspaper Blackout, Steal Like An Artist, and Show Your Work! Jane Bozarth, who we have profiled on our blog, is a writer for Learning Solutions magazine, workplace training practitioner, and ... Read more
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An Internal Culture of Content Infographic

April 22, 2015  |  Posted in Blog, Infographics, Sales Enablement  |  By Jodi Bart Holzband @tastytouring
We’re excited to share a new infographic on how to create a culture of content within your organization. Fostering an environment where knowledge sharing is encouraged can support your content marketing efforts as well. Click on the image below to open a larger version of the infographic for easy viewing. You can also download the eBook: “An Internal Culture of Content: ... Read more
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The Five Requirements of the Best Content Marketing

April 21, 2015  |  Posted in Blog, Sales Enablement  |  By Mark Hammer @markmhammer
Recently, we received an email that said, in essence, “great job. It’s rare to see a company creating such great content on its own.” What struck me was not that we were creating great content. In fact, we have a great editor whose job it is to ensure our content is as good as possible. What struck me was the ... Read more
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Bloomfire Unveils Automated Video Transcription and Search

 |  Posted in Blog, Customer Support, Sales Enablement, Social Learning  |  By Jodi Bart Holzband @tastytouring
We’re proud to announce a new feature that enables you to search and find the video you are looking for based on its audio contents. No longer do you have to rely completely on the video creator to provide tags in order to find videos. With Bloomfire, the audio from the video is transcribed automatically so that every word uttered ... Read more
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Five Signs your Company has an Information Hoarding Problem

April 20, 2015  |  Posted in Blog, Social Learning  |  By Eleanor Bowman @atxeleanor
When many people think of hoarding, the first thing that comes to mind is the TV show where houses are packed full of stuff. People can’t easily find things that are important to them – and most of the time they don’t even know what is really under the piles that have built up over the years. While most companies don’t ... Read more
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TMW Deploys Bloomfire for Social Learning

April 16, 2015  |  Posted in Blog, Customer Support, Sales Enablement, Social Learning  |  By Jodi Bart Holzband @tastytouring
TMW Systems is a transportation management systems and trucking software provider, making their transportation customers more efficient and profitable. TMW helps make the most of available capacity, bringing workflow automation and powerful business intelligence to the complex world of logistics operations and fleet management. Based in Cleveland, TMW employs 700 people, with satellite offices across the U.S. and Canada. A Need ... Read more
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Meet Gabe Hernandez, Music Aficionado and Water Drinking Overachiever

April 15, 2015  |  Posted in Blog, Employee Spotlight  |  By Jodi Bart Holzband @tastytouring
Welcome back to our employee spotlight series. Today, we’d like to introduce you to Gabe Hernandez, Senior Software Engineer at Bloomfire. We took his photo at Stubb’s, an iconic Austin downtown music venue and BBQ restaurant that is one of his favorite places to take in a show.  Where are you from? I was born and raised in San Antonio. When I ... Read more
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How Client Feedback Influences Our Roadmap

April 14, 2015  |  Posted in Blog, Customer Support  |  By Chad Schexnayder @chadschex
At Bloomfire, listening to customers is an important part of my everyday routine. Hopefully, it’s an important part of any Client Success Manager’s role. Listening to customer’s needs and expectations is a great way to show that you value the partnership you have with your customers. Customers are the most valuable resource to any company, not only in revenue but ... Read more
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Meet Paul Taylor, Innovation Coach at Bromford Lab

April 13, 2015  |  Posted in Blog, Customer Support, Profiles, Social Learning  |  By Jodi Bart Holzband @tastytouring
Paul Taylor is an Innovation Coach at Bromford Lab, the creative network of Bromford, a social enterprise based in the UK. Bromford is a non-profit that looks to tackle big social issues like poverty, unemployment, and health.  How did you get into the customer service field? My big breakthrough into customer service came in about 2000 when our organisation was named the 5th best ... Read more
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Questions and Answers in Customer Service

April 10, 2015  |  Posted in Blog, Customer Support  |  By Mark Hammer @markmhammer
Last week, I was with a friend at a big box retailer so that she could upgrade from the iPhone 5 to the 6. I hadn’t been to this kind of store in a long time. Like most people these days, I buy most things online. My friend typically did, too, but for instant gratification, she had first taken her ... Read more
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