5 Ways To Give Thanks To Your B Players

November 25, 2015  |  Posted in Blog, Sales Enablement  |  By Lori Mankin @lorimankin87
The best managers regularly practice gratitude. If you’re a manager and reflecting on giving thanks this week, your B players would be a great place to start.  According to an article in Network World called “How to unleash the potential of your B players,” managers spend most of their time on A, C, and D players. The article argues this ... Read more
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Infographic Spotlight: The Social Learning Circus

November 18, 2015  |  Posted in Blog, Social Learning  |  By Eleanor Bowman @atxeleanor
Most organizations invest in training, but don’t provide the kind of training that caters to how people learn. A classroom isn’t the best place to discover the practical knowledge and everyday tricks that top performers use to be more effective. New technology is making it easier to share this “tribal knowledge” with new, current, and future employees. A recent infographic ... Read more
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The Importance of Consistency in Customer Support

November 17, 2015  |  Posted in Blog, Customer Support  |  By Lori Mankin @lorimankin87
Recently, my work laptop was running slow and the track pad broke. I handed it off to our business manager so she could take it to the store for repairs. Her experience at the store was a trying one in which she had to overcome two obstacles that she found frustrating. The first customer service fail she encountered is that you ... Read more
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Recorded Webinar: Measuring Employee Engagement In The Flow Of Work

November 9, 2015  |  Posted in Blog, Social Learning  |  By Eleanor Bowman @atxeleanor
Bloomfire’s Mark Hammer recently presented a webinar entitled “Measuring Employee Engagement In The Flow Of Work” as part of the Human Capital Institute’s webinar series.   WATCH THE RECORDED VERSION HERE. In a report from the Harvard Business Review, 71% of business leaders said that employee engagement was very important for the success of the organization. But very few companies have unlocked the secret to ... Read more
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Bloomfire Named A 2015 Best of Elearning! Finalist

November 5, 2015  |  Posted in Blog, Social Learning  |  By Eleanor Bowman @atxeleanor
We’re excited to announce that Bloomfire was named as a finalist in the Social Learning category of the 2015 Elearning! Awards. In its 11th year, The Best of Elearning! Awards program is a user’s choice award. Learning professionals vote with their ballot for best-in-class solutions. This year, readers and professionals from both the private and public sector cast more than 4,000 nominations for solutions ... Read more
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A [Bloom]Fireside Chat with TicketForce’s Ami Johnson

  This week, Bloomfire VP of Marketing, Mark Hammer, sat down with Ami Johnson from TicketForce to discuss how TicketForce is using Bloomfire and their approach to knowledge management and client communications. Here is an excerpt from that conversation – you can watch the entire recorded webinar here.   How do you use Bloomfire at TicketForce? Essentially it serves as our online knowledge base ... Read more
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Blog Round Up: Video

October 29, 2015  |  Posted in Blog  |  By Eleanor Bowman @atxeleanor
  Forrester says that watching a one-minute video has the impact of reading 1.8 million words. Check out our latest blog posts to see how you can put the power of video to work for your company. 5 Tips For Adding Videos To Your Knowledge Base While nearly every company focuses on creating videos for external audiences, more and more teams are turning ... Read more
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Seven Deadly Sins That Will Turn Your Knowledge Management System Into A Graveyard

October 28, 2015  |  Posted in Blog, Social Intranet, Social Learning, Wiki  |  By Lori Mankin @lorimankin87
One of the spookiest facts about knowledge management systems is the failure rate. It’s estimated to be around 50 percent. Even more discouraging, 75 percent of businesses abandon new knowledge management systems within three years. There are seven reasons that knowledge management systems become a graveyard of incomplete and outdated documents. Weak Implementation I worked at a company where the owner sent ... Read more
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Webinar: (Bloom)Fireside Chat About Social Learning — With TicketForce

October 27, 2015  |  Posted in Blog, Social Learning  |  By Eleanor Bowman @atxeleanor
At our user conference this spring, one of the things we heard across the board is that people want to understand how other companies are using Bloomfire within their organization. Join us on November 3rd as we kick off our Fireside Chat series with TicketForce’s Ami Johnson and talk about how they are using Bloomfire for social learning. Date: Tuesday, November ... Read more
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Bloomfire Behind The Scenes: BBQ Throwdown

October 27, 2015  |  Posted in Blog, Employee Spotlight  |  By Eleanor Bowman @atxeleanor
  We spend a lot of time on our blog talking about our product and topics related to sales enablement, social learning, customer support, and knowledge management. But today we’re starting a new blog series to help you get to know our company and the people who work here a little better. We hope you’ll enjoy a look behind the scenes ... Read more
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