Blogfire: The Bloomfire Blog

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Working Out Loud: What it is, How to Start

April 1, 2015  |  Posted in Blog, Customer Support, Needs to be Categorized, Sales Enablement, Social Learning  |  By Jodi Bart Holzband @tastytouring
The term “Working Out Loud” is becoming more popular in recent years, and it’s a great way to describe the new way that people are working. When Bryce Williams coined the term in 2010, he defined Working Out Loud with a simple formula: Working Out Loud = Observable Work + Narrating Your Work. John Stepper expands on this idea, noting that Working ... Read more
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How to Encourage Employees to Share their Knowledge

March 31, 2015  |  Posted in Blog, Customer Support, Sales Enablement, Social Learning  |  By Jodi Bart Holzband @tastytouring
If you are like many managers, you want to encourage your staff to document and share knowledge within the organization for the good of both current and future employees. The likelihood that they will do so depends on many factors, including their job role, the industry, the company culture, and the personality of the individual. As a manager, the only ... Read more
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Meet Shep Hyken, Customer Service and Experience Expert

March 30, 2015  |  Posted in Blog, Customer Support, Profiles  |  By Jodi Bart Holzband @tastytouring
Shep Hyken is the Chief Amazement Officer at Shepard Presentations. As a customer service and experience expert and professional speaker. He’s written five books, Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and, most recently, Amaze Every Customer Every Time. How did you get into the customer service field? After graduating college I was working for a ... Read more
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Meet Brett Rosenberg, Bloomfire’s Own G.I. Joe

March 27, 2015  |  Posted in Blog, Employee Spotlight  |  By Jodi Bart Holzband @tastytouring
We’d like to introduce you to Brett Rosenberg, Bloomfire Account Executive as part of our employee spotlight series. Brett spent a decade in the military and private contracting service before becoming a civilian and working in software sales. We took his photo on the rooftop deck at SkyLife, his downtown Austin apartment building on Rainey Street.  What is your title at Bloomfire ... Read more
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Looking to Replace Your Old Intranet?

March 25, 2015  |  Posted in Blog, Customer Support, Sales Enablement, Social Learning  |  By Jodi Bart Holzband @tastytouring
by Jodi Bart Holzband (@tastytouring) I recently read a recent CMSWire piece, “Are ESNs Just Intranets in New Clothing?” with interest since Bloomfire has been deployed as an intranet replacement by some of our customers. The gist of the CMSWire article is that the term “Enterprise Social Network (ESN),” which was at the height of it’s popularity in mid-2012 according to ... Read more
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If an Enterprise Social Network is the Solution, What’s the Problem?

March 23, 2015  |  Posted in Blog  |  By Mark Hammer @markmhammer
I really dislike the term “Enterprise Social Network.” It’s too broad. It’s basically defined as a group of people who share similar interests in a social context. And that’s why you find products attempting to solve a variety of problems in this category – customer service, sales enablement, simple messaging, social media, and more. Bloomfire is often categorized as an ... Read more
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Meet Mike Stiles, Content Strategy Professional

March 20, 2015  |  Posted in Blog, Profiles, Sales Enablement  |  By Jodi Bart Holzband @tastytouring
Mike is the Manager of Global Content Strategy for InterContinental Hotels Group. He came to this role from the Oracle Social Cloud where he led content. He personally generated two blog posts per week, produced a daily podcast, and ran all of the group’s social channels. Prior to his shift to the digital world, he worked in traditional media as a TV ... Read more
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The Four Traits of Successful Customer-Facing Employees

March 18, 2015  |  Posted in Blog, Customer Support  |  By Chad Schexnayder @chadschex
I worked full time at the Apple Store while I was in graduate school, and it taught me a lot about delivering amazing customer experiences. But it also taught me how to identify those who work best in front of the client. There are a lot of blog posts about the Apple Steps of Service and it really is a ... Read more
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Using Technology To Win The Customer Experience Battle

March 16, 2015  |  Posted in Blog, Customer Support  |  By Eleanor Bowman @atxeleanor
Whether you realize it or not, your business is fighting a battle every day and your customers are right in the middle of the melee. This fight isn’t over pricing, or product features, or website traffic. Many would argue that products, prices, and branding can all be replicated. It’s by providing an exceptional customer experience where you will truly set ... Read more
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Meet Senior Software Developer, Bheeshmar Redheendran

March 13, 2015  |  Posted in Blog, Employee Spotlight  |  By Jodi Bart Holzband @tastytouring
Introducing Bheeshmar Redheendran, Bloomfire Senior Software Developer. We’re profiling Bheeshmar as part of our employee spotlight series. He enjoys gourmet cooking, martial arts, and wearing Hawaiian shirts on Fridays. We took his picture on the MOPAC pedestrian bridge because he loves the water.  What is your title at Bloomfire and how does that translate to what you actually do all day? While ... Read more
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