The Bloomfire Blog

Man throwing computer in to the lake because he's frustrated with wikis.

Corporate Wikis Are Dead

August 25, 2016  |  Posted in Blog  |  By Abbi Havens
We’re nearing the end of 2016, and some companies are still considering wiki software for a knowledge sharing solution. Sure, at one point in time (long, long ago in a galaxy far, far away), wikis were the best option out there for a social intranet, maintaining up-to-date product information, aligning sales and marketing, making customer support faster, and streamlining training ... Read more
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Group of new hires looking confused by a training session

Build a More Productive MDR Team Faster with Social Learning

August 24, 2016  |  Posted in Blog  |  By Dana Youngren
There’s nothing like hiring a new market or sales development rep who’s ready to hit the ground running, only to have it take weeks or even months to get them up to speed and working productively. With an average MDR/SDR tenure of only a little over a year, it can seem like new hires are leaving just when they’re getting ... Read more
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Frustrated business man hiding under his laptop surrounded by crumpled pieces of paper

3 Reasons Valuable Employees Quit Their Jobs And How You Can Prevent It

August 22, 2016  |  Posted in Blog  |  By Abbi Havens
Your team pours its heart and soul into the interview process. You spend hours upon hours of your time (maybe even outside of your regular work schedule) sorting through resumes, interviewing candidates, reaching out to references, and assessing whether a candidate will succeed within your company culture. After you finally find a perfect fit, you funnel even more resources into ... Read more
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Group of coworkers sharing knowledge at a location that is not the office, drinking coffee

5 Ways To Increase Knowledge Sharing In Your Organization

August 17, 2016  |  Posted in Blog  |  By Abbi Havens
Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. For those of you who are unfamiliar, knowledge hoarding occurs when an individual possesses knowledge ... Read more
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side view of business woman holding smart phone and having amazed look, feeling shocked.

How Video Transcription Works And Why Your Knowledge Management Solution Must Have It

August 16, 2016  |  Posted in Blog  |  By Lori Mankin @lorimankin87
We’ve all been victims of voice text. Whether Siri pulls up the wrong location or you send your friend a slightly awkward text message, voice recognition certainly isn’t perfect. And when you think about it, that shouldn’t be too surprising. Overall, speech is complicated. Though other animals communicate with sound to a certain extent, it’s nowhere nearly as complex as ... Read more
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4 Change Management Best Practices For Implementing a Knowledge Sharing Solution

August 11, 2016  |  Posted in Blog  |  By Abbi Havens
Okay, take a deep breath. If you haven’t already, you’re on your way to  to purchasing a knowledge sharing solution, and you’re likely choosing to do so for a variety of reasons. Looking into the future, you want to make sure you get the most out of your investment. Most often, organizations search for a solution that will share knowledge, ... Read more
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Business man smiles as he throws a giant stack of money into the air

2 Ways Not Having Sales Enablement Costs You Money

August 8, 2016  |  Posted in Blog, Sales Enablement  |  By Dana Youngren
It’s natural to worry about what it’s going to cost to implement sales enablement technology, but it’s more important to consider what it’s going to cost if you don’t implement it. A lack of effective sales enablement means your sales team could end up spending far more time and money than necessary to close deals and drive revenue, and that’s ... Read more
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Two business people separated by a large gap in the floor representing silos.

How Your Internal Silos Make Life Harder For Your Customers

August 2, 2016  |  Posted in Blog, Uncatagorized  |  By Abbi Havens
“I’m sorry, I can’t help you with that problem. Let me transfer you to another department.” *Cue eyeroll because now you have to repeat your story and account number, verify the last four digits of your social security number and date of birth, and answer security questions all over again. We’ve all been there. Every organization has silos, but despite their universally ... Read more
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7 Features of the Best Knowledge Sharing Solutions

July 28, 2016  |  Posted in Blog  |  By Abbi Havens
Purchasing a knowledge sharing solution is a lot like skydiving for the first time. You’re not going to reach for any old parachute without triple-checking that each piece is present and functioning, or making sure the harness fits, and jumping out of the plane (and if you are, you’re beyond our help). Choosing a knowledge sharing system that’s the perfect ... Read more
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Barista providing excellent customer service by serving the perfect cup of coffee with a smile

Drive Customer Success with Knowledge Management

July 27, 2016  |  Posted in Blog, Customer Support  |  By Abbi Havens
There’s a reason you drag yourself to Starbucks every morning and pay over five dollars for an average cup of coffee (guilty as charged). You’re not just paying for the beverage; you’re paying for the experience. In the same way, customers have high standards for their customer experience. As technology continues to advance, shaping the way consumers shop and interact ... Read more
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