Let’s say you’ve just been asked to implement a knowledge base system. Maybe you have some best-practice documents to store for your sales team or simply want to share wifi passwords to internal teams. It seems easy enough, right? You start with a wiki and a file dump. Then the feedback and feature requests start to flood in. Your internal ... Read more
Bloomfire, the leading knowledge sharing software company, announced the closing of $12.8 million in Series B funding from Austin Ventures. The company will leverage the funding to scale its sales and marketing teams and further develop its platform to fuel growth for its leading knowledge sharing platform.
“This capital shows that Bloomifre is delivering on a clear need for knowledge sharing ... Read more
The traditional business mindset has always been, “if you can’t measure it, you can’t manage it.” There’s no doubt a correlation between powerful sales metrics and overall revenue. As Klipfolio puts it, a business metric is a quantifiable measure that is used to track and assess the status of a specific business process. And there are numerous measurements you can ... Read more
One of the most integral parts of any knowledge sharing platform is its’ search functionality. Having a powerful, dynamic search allows Bloomfire users to find the content that they want, when they need it most. And when it comes down to it, the benefits of utilizing global search within a knowledge sharing platform go far beyond witnessing higher team engagement, ... Read more
As an HR professional you understand there are numerous benefits to social learning. It is more flexible and cost effective than traditional learning methods, encourages engagement and participation, and improves collaboration. What’s harder to understand is what tactics HR professionals can do to improve social learning.
Recently Chris Nekvinda of Cannon Financial outlined how HR professionals can improve their workforce with ... Read more
You know there is a communication problem with your team. Knowledge is siloed and experts end up devoting a large a part of their day answering questions. You know you need to keep your team connected and foster a positive, open culture. But how do you solve that problem?
There are two distinct paths many organizations go down as they try ... Read more
Customer support is no doubt a tough job: your support team sits on the front line and is often the first to hear customer complaints. Don’t ignore this critical role when reviewing your customer retention strategy.
Do happy customer success reps make happy customers or do happy customers make happy customer success reps? It seems to work both ways.
Here are some ... Read more
As millennials become a larger part of the workforce, many employers are struggling with how to attract and keep millennials happy in the workplace. According to Pew Research Center, in 2015, millennials surpassed gen X in numbers and now makeup the largest share of the American workforce. In 2020, people ages 18-33 will account for approximately 50 percent of the ... Read more
Nearly every week, I hear from companies that have implemented knowledge sharing platforms for social learning. What I typically hear is what an important role they serve as a place to store the information employees need to do their jobs. And so it surprised me when a colleague at one of these companies brought to my attention an article in ... Read more
We all know the story. Sales politely asks for a new tech sheet or whitepaper. You and your team put effort into researching the right messaging for the target buyer, work with creative to get it looking beautiful, and deliver something you feel proud of. Then there are crickets. You maybe get a nice thank you email from your sales ... Read more