Our AI-powered search engine indexes every word in every ﬁle and deepens engagement through recommended content
Auto-generate tags for your content to make posting and searching easier.
Content analytics help you identify your most (and least) valuable content within your organization.
User analytics tell you who is (and who isn’t) interacting with the platform through a leaderboard.
Create newsletters and custom lists within Bloomfire to alert users of important content and keep them engaged.
Get expert guidance from our support team members, who have earned a 100% customer satisfaction rating.
Groups are a subset of Communities that can be used to separate users and contributions from the main Community.
This is the main repository for your content. Communities can be walled off from one another.
Monitor competitors and industry news. Easily curate and add important news to your knowledge sharing community.
Create public content so external users or partners can access the information they need from your Bloomfire community.
Make sure your users know they’re in the right place by branding your community with custom colors, logos, and URL.
Bloomfire easily integrates to your external shared drives:
Our pricing packages are built to scale with your business. We offer annual and multi-year pricing packages.
Check out the FAQ below, and if you still have questions, reach out to our sales team to chat with a knowledge specialist today.
Hit the ground running. Our implementation experts will guide your onboarding to help you maximize your use of the platform.
Grow your knowledge and platform expertise. Train your end users to maximize adoption so you can launch with ease.
Let us do the heavy lifting. We will work with your team to bulk migrate your files, videos, and native content— so you don’t have to.
Ensure your community is on brand and structured intuitively with our guidance. We'll also help you set up integrations, governance, and premium features.
Have our team of experts integrate Bloomfire with the tools you already use so that you can share knowledge in the flow of work.
Our customers inspire us every day. See how they can inspire you— and learn how they're using Bloomfire to drive results.See more customer stories
Customer experience is central to Southwest's mission, so it's critical for employees to have a shared view of the customer. Bloomfire makes Southwest Airlines' customer insights research easy to discover to empower customer-centric decision-making.
What started as a sales enablement initiative has grown into a company-wide knowledge sharing solution. Bloomfire gives Insperity a way to securely share sensitive information across their 60 U.S. locations.
Before Bloomfire, HomeAway's support team was wasting time searching across Skype and Google apps for answers. By making all their support documents central and searchable, HomeAway has dramatically decreased their average time to resolution.
We’re here to help should you have any questions. Below are the most commonly asked questions around the Bloomfire service. Reach out to us if you still need help.
Yes. We’ve found that the most successful customers share a lot of knowledge and information in Bloomfire, so we don’t want to limit your success.
A user is one person tied to one email address. If you need external licenses or have a very large team, contact us about volume discounts.
Yes, Bloomfire hosting is extremely secure. We provide security support, vulnerability testing, reporting, and more to ensure uptime and data integrity. To learn more about Bloomfire security, check out our security FAQ.
Yes, our Enterprise plan allows you to build a custom plan.
Our contracts are annual agreements, but we can provide multi-year agreements as well.
Yes, but there is an added fee for non-annual payments.
We offer volume discounts for large teams. Contact us for a custom quote.
Community: This is the main repository for your content. It is made up of groups, categories, contributions, and users. Oftentimes larger organizations require siloed access so communities can be walled off from one another (i.e. access to each community must be granted separately).Groups: Groups are a subset of communities that can be used to separate users and contributions from the main community. Because groups wall off content from non-group members, they’re not necessary for every community.