Keeping knowledge up-to-date is an essential part of your knowledge management strategy. Use moderation workflows to mitigate risk and avoid ROT (Redundant, Outdated or Trivial) information for all your content contributors.
Moderation Tools
Bring vetted, high-quality knowledge to your teams with a robust suite of tools for editing, approving, archiving, and analyzing content. Enable a collaborative approval process for moderators, authors, and subject matter that meets your compliance requirements.
See how AGIA cut their on-hold rate in halfUse Moderation Workflows To Keep In Compliance
Streamlined content supervision
Bloomfire’s Content Moderation Tools offer organizations unparalleled control, ensuring that only the most accurate and relevant information reaches its intended audience. Proactive features like rules for flagging outdated material mean that moderators can always be a step ahead, safeguarding the quality and trustworthiness of shared knowledge.
Set Approval Flows
Enable approval requirements community-wide, per group, or for specific types of content.
Version History
Assign multiple reviewers, exchange notes, and track the history of posts.
Bulk Updates
Manage group access, metadata, and approval tasks in bulk.
Schedule Reviews
Build rules to flag outdated content and notify moderators immediately as content is flagged.
“One of the things we love about Bloomfire compared to SharePoint is that we’re able to run reports and determine which associates actually reviewed the content. What we want to do now is encourage people to look at documentation throughout the day and not assume they already know the information.”
Tammy Shelman, Vice President, Member Experience. AGIA Affinity
84
%
of users say they find it easy or very easy to find content in Bloomfire
400
%
increase in questions answered by peers versus a small content management team
10
minutes average saved per user per search with Bloomfire
Frequently Asked Questions
While authors can create, edit, and manage their own content, moderators can create, edit, and manage any content. Moderators also have the ability to approve content and address posts that are flagged for review.
Yes! A post can be approved and then reassigned to different reviewers as many times as needed before it is published.
You can schedule publishing for a future date, as well as automatically scheduling archiving and unpublishing documents when they become out of date. Using our easy management tools, you can do this in bulk, as well as managing approval tasks.
As a general rule, we recommend archiving or unpublishing posts rather than deleting them outright. This helps to maintain the history of each post. If you delete something by mistake, administrators can recover recently deleted items on a 30-day rolling window.
Yes. One way to use Moderators is to certify information, so your team can rely on it with confidence.
Using the advanced analytics features, it’s easy to see who your top contributors are. This is especially helpful when needing to identify subject matter experts – you can see who responds to the most questions, who is fastest, and which authors and content media types get the most views. All of this information can be used to improve the quality of your knowledge engagement.
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See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.