Q&A Collective Knowledge Engine

Q&A Collective Knowledge Engine

Bloomfire’s AI-based knowledge management engine will unleash the power of collective intelligence inside your organization, allowing your company to crowdsource answers, tap into team expertise, and build a culture of knowledge sharing. Ask questions and get accurate answers from subject matter experts. Post requests for missing information and nominate subject matter experts to fill knowledge gaps.

See how Orvis doubled first call resolution rates

Subject Matter Experts meet AI

The intersection of people, process, knowledge and technology is where Bloomfire unlocks the collective wisdom of your subject matter experts in a repeatable, scalable way. Ask questions and get certified answers from the vast collection of knowledge and expertise in your organization.

Fast Responses
Real-Time Q&A Engine

Get accurate answers from subject matter experts, avoid duplicate questions, and easily track question response times

Improve Distribution
Crowdsourced Feedback Loops

Identify areas of improvement for administrators and SMEs with content flags

Certify Responses
Start the Conversation with Comment Threads

Interact and engage with colleagues to build rich context for individual posts or collections of content

Get Expert Assistance
Share Knowledge with Peers

Spread the word by sharing individual content, curated feeds, and knowledge newsletters

“The results that have been most helpful so far have been in the question and answer function of Bloomfire…we’re able to deliver answers to questions in real time.”

Kai Guterman, Knowledge Management Specialist, ICF International
83 %

report their quality of work has increased since adopting Bloomfire

2 X

First call resolution rates have doubled since launching Bloomfire (Orvis)

91 %

of questions asked by Bloomfire customer service users are resolved through the platform without escalation

Frequently Asked Questions

Users can publish questions for their subject matter experts or knowledge administrators to answer. Certified responses are identified to make it quick and easy to locate the best information in the future.

Bloomfire deep-indexes every word from every post, question, answer, document, video, audio file, or other attachment that is loaded or connected to the system. Ask AI finds the most relevant posts and uses them to create an answer for you.

We leverage our proprietary technology in addition to a variety of AI techniques, including intent recognition, semantic search, and large language models (LLMs) to deliver the industry’s best AI based knowledge management system.

If an answer is already in the system, it’s returned immediately. For requests for missing content, our analytics suite will help you monitor how fast your subject matter experts are providing answers and filling knowledge gaps so you can incentivize and reward those who respond quickly – and create a culture of collaboration.

When a question is published, a notification goes out to your team. By assigning subject matter experts to review and respond to questions, they select the best response and mark it as “Accepted” so everyone knows which answer is vetted for future use.

All employees can flag content with notes when they notice typos or outdated information. Knowledge administrators can review and address those flags to improve content over time. Updates can be shared with employees to inform everyone about the latest and greatest knowledge.

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See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.

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See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.

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