Begin with the support knowledge already spread across help centers, ticketing systems, product documentation, and team conversations. Bloomfire brings it together, identifies gaps, and turns it into trusted answers for agents and customers.
Better Answers for Agents. Faster Help for Customers.
Give support agents one place to find trusted answers and give customers direct access to clear, reliable self-service. Bloomfire connects support knowledge across systems so teams resolve issues faster, customers solve more on their own, and routine calls never reach the queue.
Explore How Context Impacts Customer Service AgentsHow to Get Started
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Enterprise Intelligence Engine™
Creates a context layer from all your knowledge bases, with no migration required. Used to ground AI and leverages AI surfaces to create agentic reasoning that drives insight.
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Call Center Intelligence Module
Turn years of call notes and support documents into trusted answers. Call Center Intelligence gives human and AI agents accurate guidance to resolve issues consistently, reduce risk, and handle more requests without escalation.
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AI Knowledge Management App
Take advantage of industry-leading knowledge health tools to address knowledge gaps and create portals for your agents and customers to get answers from.
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Organization Simulator
Use this simulator to test the quality of your knowledge base, identify gaps that need closing before an issue becomes a problem.
Streamlining Customer Support Excellence
Immediate access to accurate information is vital for top-tier customer service. Many companies need help with scattered support content, outdated articles, or the absence of a unified knowledge base. These challenges often lead to extended resolution times, inconsistent answers, and, ultimately, dissatisfied customers.
Maximize efficiency with a Customer Support Knowledge Base
90
%
of Bloomfire customers report each team member saves at least an hour per week (Source: Bloomfire ROI Survey)
23
%
improvement in first-contact resolution rate for companies with a well-structured KMS (Source: Aberdeen)
20
%
of time spent by knowledge workers searching for internal information or seeking colleagues for assistance (Source: McKinsey)
Build your knowledge ecosystem
Connect knowledge pools of documents, conversations, media, data, and expertise with your Persistent Semantic Memory™ to ground your AI. Use our turn-key of connectors or build your own to connect to any enterprise systems.
Sign up for Innovation
The pace of innovation with AI is accelerating. Join an alpha group for early access to new turnkey Intelligence Modules, and help shape what comes next.