Customer support solution for knowledge sharing by Bloomfire.

Eliminate
Awkward Silences.

Confused individual

Say good-bye to “please hold” and answer customer questions with relevant, up-to-the-minute information. Onboard new hires faster, give support agents a single source of truth that they can access from anywhere, and improve the speed and efficiency of your customer communications in today's always-on world of business.

Get a Demo

TRUSTED INFO, ON DEMAND Support Customers with Confidence

Enable your agents to resolve customer issues quickly and accurately with customer support knowledge in one easy-to-search and easy-to-access place.

The Hub for All Your Customer Support Knowledge

Bloomfire eliminates the need to search multiple locations for content and ensures all support agents are delivering the most useful information to customers.

AI- Powered Discovery

Don’t play the file name guessing game. Enable agents to find content by searching for specific words within any file. Encourage deeper knowledge engagement with related content recommendations.

Video & Audio Search

Jump to the exact point in a video or audio recording where a key phrase or word is spoken. Identify the information you need to help customers without wasting time combing through lengthy recordings.

Q&A Engine

Crowdsource answers and create a searchable database of FAQs so that you can resolve customer issues efficiently and authoritatively — and save your subject matter experts from answering repetitive questions.

Actionable Analytics

Discover the knowledge that’s most valuable — and the users who are most engaged. Gain insights into information trends and gaps.

Knowledge Your Team Can Trust

Eliminate the risk of support agents sharing inaccurate or out-of-date information with customers. Set publishing workflows, review reminders, flag content for review, archive outdated content in bulk, and more with our curation tools.

  • AI- Powered Discovery

    Don’t play the file name guessing game. Enable agents to find content by searching for specific words within any file. Encourage deeper knowledge engagement with related content recommendations.

  • Video & Audio Search

    Jump to the exact point in a video or audio recording where a key phrase or word is spoken. Identify the information you need to help customers without wasting time combing through lengthy recordings.

  • Q&A Engine

    Crowdsource answers and create a searchable database of FAQs so that you can resolve customer issues efficiently and authoritatively — and save your subject matter experts from answering repetitive questions.

  • Actionable Analytics

    Discover the knowledge that’s most valuable — and the users who are most engaged. Gain insights into information trends and gaps.

  • Knowledge Your Team Can Trust

    Eliminate the risk of support agents sharing inaccurate or out-of-date information with customers. Set publishing workflows, review reminders, flag content for review, archive outdated content in bulk, and more with our curation tools.

find knowledge in the flow of work Integrate With the Tools You Use Every Day

Bloomfire integrates with many of the apps you already use — and allows you to add custom integrations through our open API — so that you can find, share, and act on knowledge while you work, no matter where you're working.

Learn More

find knowledge in the flow of work Integrate With the Tools You Use Every Day

Bloomfire integrates with many of the apps you already use — and allows you to add custom integrations through our open API — so that you can find, share, and act on knowledge while you work, no matter where you're working.

Learn More

Case Studies See Why Customer Support Teams Put Their Trust in Bloomfire

From decreasing ramp time to increasing issue resolution, our customers are supercharging their support operations with trusted knowledge.

See more customer stories

Guide Improving Customer Service Training & Operations With Knowledge Management

Increasing your customer retention by just 5 percent can increase your profits anywhere from 25 to 95 percent. Empower your employees to deliver the kind of exceptional customer service that will grow your loyal customer base. Explore our guide to learn how knowledge management can help.

Download Whitepaper
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