Customer support solution for knowledge sharing by Bloomfire.

Customer Support Assist Customers Quickly & Accurately

Eliminate shoulder taps, long one-to-one email threads, and frantic Slack requests. Always know where to find the right answers to customer questions.

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TRUSTED INFO, ON DEMAND Boost Agent Productivity and Customer Satisfaction

Resolve customer issues as confidently and quickly as possible when your team’s shared customer support knowledge is in one easy-to-search place.

The Hub for All Your Customer Support Knowledge

Bloomfire helps eliminate content chaos and ensures all support agents are delivering the most useful information to customers.

AI- Powered Discovery

Don’t play the file name guessing game. Find content by searching for specific words within any file. And make it easy for others to discover your content with automatically generated tags and related content recommendations.

Video & Audio Search

Jump to the exact point in a video or audio recording where a key phrase or word is spoken. Identify the information you need to help customers without wasting time combing through lengthy recordings.

Q&A Engine

Crowdsource answers and create a searchable database of FAQs so that you can resolve customer issues efficiently and authoritatively — and save your subject matter experts from answering repetitive questions.

Actionable Analytics

Discover the knowledge that’s most valuable — and the users who are most engaged. Gain insights into information trends and gaps.

Knowledge Your Team Can Trust

Eliminate the risk of support agents sharing inaccurate or out-of-date information with customers. Set publishing workflows, review reminders, flag content for review, archive outdated content in bulk, and more with our curation tools.

  • AI- Powered Discovery

    Don’t play the file name guessing game. Find content by searching for specific words within any file. And make it easy for others to discover your content with automatically generated tags and related content recommendations.

  • Video & Audio Search

    Jump to the exact point in a video or audio recording where a key phrase or word is spoken. Identify the information you need to help customers without wasting time combing through lengthy recordings.

  • Q&A Engine

    Crowdsource answers and create a searchable database of FAQs so that you can resolve customer issues efficiently and authoritatively — and save your subject matter experts from answering repetitive questions.

  • Actionable Analytics

    Discover the knowledge that’s most valuable — and the users who are most engaged. Gain insights into information trends and gaps.

  • Knowledge Your Team Can Trust

    Eliminate the risk of support agents sharing inaccurate or out-of-date information with customers. Set publishing workflows, review reminders, flag content for review, archive outdated content in bulk, and more with our curation tools.

find knowledge in the flow of work Integrate With the Tools You Use Every Day

Bloomfire integrates with many of the apps you already use — and allows you to add custom integrations through our open API — so that you can find, share, and act on knowledge while you work.

Learn More

find knowledge in the flow of work Integrate With the Tools You Use Every Day

Bloomfire integrates with many of the apps you already use — and allows you to add custom integrations through our open API — so that you can find, share, and act on knowledge while you work.

Learn More

Case Studies See Why Customer Support Teams Put Their Trust in Bloomfire

From decreasing ramp time to increasing issue resolution, our customers are supercharging their support operations with trusted knowledge.

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Whitepapers Empower Your Support Team With Centralized Knowledge

Find out how prioritizing knowledge sharing can help your support team reduce time to resolution and delight your customers.

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