Say good-bye to “please hold” and answer customer questions with relevant, up-to-the-minute information. Onboard new hires faster, give support agents a single source of truth that they can access from anywhere, and improve the speed and efficiency of your customer communications in today's always-on world of business.
Get a DemoEnable your agents to resolve customer issues quickly and accurately with customer support knowledge in one easy-to-search and easy-to-access place.
Decrease hold time up to 50% by making it simple for your team to search for the answers to customer questions.
Give new support agents an easy way to get up to speed, and set up remote learning opportunities with on-demand access to training materials, playbooks, FAQs, and more.
Manage information in one place with internal and customer-facing communities. Reduce support tickets and empower customers with a self-service knowledge base.
Use version control, scheduled review reminders, and more to make sure support agents only access trustworthy, up-to-date content.
Scale your knowledge as your customer base grows so that customers enjoy a consistently delightful experience and never feel like just a number.
Bloomfire eliminates the need to search multiple locations for content and ensures all support agents are delivering the most useful information to customers.
Don’t play the file name guessing game. Enable agents to find content by searching for specific words within any file. Encourage deeper knowledge engagement with related content recommendations.
Jump to the exact point in a video or audio recording where a key phrase or word is spoken. Identify the information you need to help customers without wasting time combing through lengthy recordings.
Between constantly training employees on new products and procedures and the pressure to deliver excellent CX, keeping your collective knowledge accessible is crucial. Giving you tools to keep it hyper-relevant to your changing needs in minutes is a gamechanger.
Crowdsource answers and create a searchable database of FAQs so that you can resolve customer issues efficiently and authoritatively — and save your subject matter experts from answering repetitive questions.
Discover the knowledge that’s most valuable — and the users who are most engaged. Gain insights into information trends and gaps.
Eliminate the risk of support agents sharing inaccurate or out-of-date information with customers. Set publishing workflows, review reminders, flag content for review, archive outdated content in bulk, and more with our curation tools.
Don’t play the file name guessing game. Enable agents to find content by searching for specific words within any file. Encourage deeper knowledge engagement with related content recommendations.
Jump to the exact point in a video or audio recording where a key phrase or word is spoken. Identify the information you need to help customers without wasting time combing through lengthy recordings.
Between constantly training employees on new products and procedures and the pressure to deliver excellent CX, keeping your collective knowledge accessible is crucial. Giving you tools to keep it hyper-relevant to your changing needs in minutes is a gamechanger.
Crowdsource answers and create a searchable database of FAQs so that you can resolve customer issues efficiently and authoritatively — and save your subject matter experts from answering repetitive questions.
Discover the knowledge that’s most valuable — and the users who are most engaged. Gain insights into information trends and gaps.
Eliminate the risk of support agents sharing inaccurate or out-of-date information with customers. Set publishing workflows, review reminders, flag content for review, archive outdated content in bulk, and more with our curation tools.
Bloomfire integrates with many of the apps you already use — and allows you to add custom integrations through our open API — so that you can find, share, and act on knowledge while you work, no matter where you're working.
Learn MoreBloomfire integrates with many of the apps you already use — and allows you to add custom integrations through our open API — so that you can find, share, and act on knowledge while you work, no matter where you're working.
Learn MoreFrom decreasing ramp time to increasing issue resolution, our customers are supercharging their support operations with trusted knowledge.
See more customer storiesBefore Bloomfire, VRBO's support team was wasting time searching across Skype and Google apps for answers. By making all their support documents central and searchable, HomeAway has dramatically decreased their average time to resolution.
As an insurance administrator, it's important for AGIA to provide clear information on complex subjects to the customers who contact their call centers. Bloomfire is now the go-to place for agents to find up-to-date information, leading to a 15% improvement in talk time.
Parts Town adopted Bloomfire after realizing that it was taking longer to train new hires to search through physical documentation than it was to train them to do their jobs. With Bloomfire, technical service team members save hours of time in the office and the field.
Increasing your customer retention by just 5 percent can increase your profits anywhere from 25 to 95 percent. Empower your employees to deliver the kind of exceptional customer service that will grow your loyal customer base. Explore our guide to learn how knowledge management can help.
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