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Knowledge That Outlasts Your Most Experienced Crews

Energy, utility, and waste operations run on assets that outlive careers.

When a veteran operator retires, Bloomfire and the Enterprise Intelligence Engine™ make sure what they know is still on the tablet of the next crew sent to the site.

Explore Field Service Intelligence →
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Your Most Critical Knowledge Could Be Retiring

When a breaker trips at 2 a.m., the crew on site calls the one engineer who’s seen it before, but that engineer retires next spring. His fix lives in a maintenance log nobody searches and a binder in someone’s drawer.

Good operational knowledge management means the next crew finds that fix without making a phone call.

Capture It, Connect It, Put It in the Field

Capture it. In the Bloomfire knowledge management app, Q&A, recorded walkthroughs, and capture sessions turn veteran know-how into approved procedures. This is the first job of any oil and gas knowledge management system.

Connect it. The Enterprise Intelligence Engine™ links that knowledge to the manuals and maintenance records already in SharePoint, Box, and Salesforce, with no migration, and flags procedures that are outdated or conflicting.

Put it in the field. Crews get current, cited procedures on a phone or tablet at the site, along with the safety protocols and training videos they need for the job. That’s utility knowledge management designed for the field, not the office.

How Bloomfire Supports Energy, Utilities, and Waste

Built for the job site and the training center.

Everything a Technician Needs at the Asset

Field Service Intelligence is a turnkey module being built on the Enterprise Intelligence Engine™. It brings service tickets, equipment information, and procedures together so a technician can see what’s happening with an asset and the steps to fix it in one place.

  • Designed to pair ticket history with procedures and troubleshooting guides
  • Built on the same governed knowledge your crews already use
  • Early customers can help shape it before launch
Join the Waitlist

Cited Procedures on Any Device

Crews can search or ask in plain language and get the current procedure, with a citation to the source document. Because training videos are transcribed, a search can land on the exact moment a step is explained.

  • The source procedure is attached to every answer
  • Answers say so when no procedure covers the question
  • Video transcripts are searchable word by word
Explore Synapse

Training Organized by the Equipment Crews Run

Learning Studio builds learning guides, decision paths, and knowledge checks from your procedures and manuals, organized by asset or system. New technicians learn the equipment they’ll work on, every time.

  • Study guides generated from dozens of source documents
  • Knowledge checks with certification tracking
  • Every lesson tied back to its source manual
Build Training From Your Materials

Turn Veteran Experience Into Shared Procedures

Record walkthroughs, run capture sessions, and let crews ask experienced staff in the open through Q&A. Beusa Energy pairs recorded expert “Summits” with Bloomfire to publish approved, owned procedures from what its subject matter experts know.

  • Recorded sessions are transcribed and searchable
  • Captured answers stay searchable after people move on
  • Approval workflows put an owner on every published procedure
Explore Tacit Knowledge Capture

Procedure Health Across Every Site

Red Energy’s AI was answering correctly 30–62% of the time until it cleaned and validated its knowledge base in Bloomfire. The Knowledge Health Report finds what needs that kind of cleanup across every connected site: conflicting procedures, outdated safety documents, and questions nothing covers.

  • Outdated safety documents surfaced by age
  • Gaps where crews ask questions no procedure answers
  • A dollar view of what each gap is costing
See Knowledge Base Health

What Changes on the Job Site

When crews trust what they find, fewer decisions wait on the one person who knows.

Safer Work, Fewer Guesses

Crews follow the current procedure, with its source attached.

Fewer Repeat Failures

Lessons from past outages and repairs stay searchable, so crews don’t diagnose the same fault from scratch.

Retirements Without Knowledge Loss

Record, review, and publish what veteran operators know before their last shift.

Faster Return to Service

Crews can find the fix someone already worked out, instead of waiting on a callback.

Play

“Bloomfire has strategically given us the ability to break down the silos of where information lives so end users can find information quickly.”

Jason GambillManager of Electric Safety and Training, Dominion Energy

“Bloomfire has allowed us to get information to the end user in a much more comprehensive way. It has strategically given us the ability to break down the silos of where information lives so end users can come in and find information fast.”

Jason GambillManager of Electric Safety and Training, Dominion Energy

Customer Stories From the Field

Learn how energy and utility teams keep knowledge current, owned, and in reach.

Dominion Energy Connects Field Workers to Knowledge They Need to Stay Safe
Knowledge Management
Dominion Energy Connects Field Workers to Knowledge They Need to Stay Safe
3 min read
Customer Support
How Red Energy Standardised Knowledge Across 1,600 Users
4 min read
Centralized 13,000+ documents in 6 months with Bloomfire
Knowledge Management
How Bloomfire Helped Reignite Knowledge Sharing at a Global Energy Technology Company
4 min read
Frequently Asked Questions

Start with recorded walkthroughs and Q&A. Bloomfire transcribes the recordings, so the answers stay searchable instead of staying in one person’s head. Then Expertise Mapping shows which topics depend on a single expert, so you know whose knowledge to capture first, before they leave.

Crews search or ask in plain language. Synapse returns the current procedure with a citation to its source, and transcribed training videos let a search jump straight to the step being explained.

Knowledge management in the oil and gas industry and in utilities has three jobs: capture new and veteran expertise, connect engineering records across systems, and reach crews in the field. Bloomfire and the Enterprise Intelligence Engine™ do all three.

The Knowledge Health Report finds conflicting procedures, outdated documents, and coverage gaps, and estimates what each gap costs. That way, you can fix content before AI ever reads it.

It’s a turnkey module built on the Enterprise Intelligence Engine™ that brings service tickets, equipment information, and procedures together for technicians. Join the waitlist to help shape it!

Build your knowledge ecosystem

Connect knowledge pools of documents, conversations, media, data, and expertise with your Persistent Semantic Memory™ to ground your AI. Use our turn-key of connectors or build your own to connect to any enterprise systems.

Universal Connector Framework

Sign up for Innovation

The pace of innovation with AI is accelerating. Join an alpha group for early access to new turnkey Intelligence Modules, and help shape what comes next.

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