Bloomfire is the knowledge engagement platform that captures your organization’s collective knowledge and makes it accessible to everyone across the organization so they can do their best work.
Empower Your Teams with the Ultimate AI-based Knowledge Management Software System
Unleash the untapped potential of your entire organization by harnessing Bloomfire’s comprehensive knowledge management engagement features and AI tools. Augment the capabilities of your team, fuel collaboration, and raise the performance of your team to the level of your top performers.
Estimate Your ROIExplore Platform
4.6 / 5
Companies using Bloomfire reported improvements
50
%
reduction in onboarding time
64
%
reported improvement in data-driven decision making
91
%
of questions resolved without escalation
Entering the Era of AI-Powered Knowledge Management
- AI-Powered Enterprise Search & Discovery
- AI-Powered Authoring Tools
- Build-Your-Own Digital Knowledge Worker
AI-Powered Enterprise
Search & Discovery
Deep Index of all your content across multiple file types and storage locations to quickly locate exact phrases in text, slide decks, PDFs, video, audio, or any other format. Recover lost time spent searching through company databases, filing systems, and ineffective enterprise search tools.
- Automated deep indexing of all documents, audio, video, and data streams
- Auto-search populated feeds based on topics/keywords
- AI-Powered Enterprise Search
- AI listens to, transcribes, and highlights clips that match search terms in video and audio files
AI-Powered Authoring Tools
Automatically tag, summarize, and categorize content at upload. Bloomfire’s AI-powered tools make sharing knowledge and finding natural search terms easy while new hires learn your company’s internal short-hand.
- Automated tagging of content
- Generative AI summarization of uploaded documents, video, and audio for description and body text
- Combine multiple contributions into a series to create links between them
- Document rendering, video, and audio are embedded directly in the post
Build-Your-Own Digital Knowledge Worker
Powered by the unique fingerprint of your company’s information, Bloomfire creates a digital knowledge worker that augments the performance of your employees. Through continuous feedback loops, your team can certify knowledge and improve the efficacy of responses in real time.
- Users provide real-time feedback loops through flags, questions, and search engagement
- Robust reporting measures AI search effectiveness and identifies knowledge gaps
- AI tools augment the performance of your team, raising productivity
- Accuracy and security build trust from your user base
Knowledge Management Software to Grow Your Collective Intelligence
Empower your employees with Bloomfire’s comprehensive knowledge management software, providing a centralized and searchable platform for information, insights, or as a referential knowledge base. Elevate productivity, regardless of location or working style.
Transforming Knowledge Management for Enhanced Productivity
Cross-pollination of ideas and signals from multiple sources is where insights are uncovered. Many teams struggle to unlock these connections when details are found in long-form reports siloed by product groups, market teams, or departments. Bloomfire makes connecting easier and more collaborative.
Best-in-class Knowledge Management Software
Bloomfire offers a software platform that can easily be adapted to suit your specific needs. Unique capabilities with enterprise search and a purpose-built knowledge platform saves time and money, and increases performance.
Content & Document Management
Manage a single copy of a document published across multiple communities and access groups. Updates are automatically distributed to all published versions. Use enterprise search to connect and upload documents from any cloud service.
Learn More
Moderation Tools
Create approval flows for authoring content, allow users to flag documents for review, and easily edit, publish, unpublish, restore previous versions, or track engagement on any community contribution. Use automation in a continuous feedback loop that helps to train and improve AI results.
Learn More
Analytics Suite
View key report functions in real-time through easy-to-follow visualizations. Create your own reports with visualizations to track custom metrics. All data is downloadable for use in company reporting.
Learn More
Q&A Collective Knowledge Engine
Ask any question to the system using Conversational AI, and Bloomfire proposes answers from content in the platform and avoids populating duplicate questions. Nominate subject matter experts and quickly track question response time.
Learn More“I really strongly suggest looking at the time lost within your organization and you may be surprised, because we came up with a phenomenal dollar amount! Purchasing Bloomfire was a fraction of that money.”
Our Solutions
Harness the power of knowledge with Bloomfire’s comprehensive solutions. From advanced knowledge management to actionable insights and exceptional customer support, our software platform empowers your organization to leverage knowledge as a strategic advantage, driving growth and innovation.
Explore solutions tailored to your needs
Bloomfire can be configured for small-to-medium sized businesses to multinational enterprises. Say goodbye to complicated, difficult to maintain folder structures. Our platform can grow with your business and scale across multiple departments and geographies. Linking communities together using our cross-community search enables teams to work smarter together, instead of harder apart.
Explore All Solutions
Make knowledge sharing easier across your entire organization
Use Bloomfire for Knowledge Management
Knowledge, content, and documents can sometimes get trapped in silos and lost in complicated folder structures that are the backbone of many enterprise document management solutions. Say goodbye to all that confusion and embrace AI tools to help you find, create, curate, and manage collective knowledge in a secure and reliable platform.
Amplify your insights across the organization.
Use Bloomfire as your Research and Insights engine
Research activities represent a significant investment for your company. But are those reports readily accessible to the teams that need them? Explore our AI-powered tools that help provide a digital megaphone to amplify the reach and impact of your insights team.
Make knowledge your team’s CX superpower
Use Bloomfire as the Knowledge Base for your Customer Success Team
Deliver your best CX by supercharging your team and customers with the knowledge they need for excellent customer service and improved first-call resolution rates. Let Bloomfire put a collective knowledge engine in the hands of every frontline worker.
Seamless
Implementation
The knowledge that exists across your organization is your company’s greatest asset. Bloomfire helps you protect that asset and increase your strategic advantage–without requiring you to rely heavily on your IT team.
Plan
Kick off your project by establishing your goals, key players and their roles, metrics you will use to measure progress, and mapping out your community and access group structure. Get training on how to use the platform to meet your goals.
Configure
Begin using the software and create your first community. Set up governance, operational settings, and categorization. Customize branding, choose color schemes, and set up your custom homepage.
Seed
Populate your community with content and ensure the platform is through beta testing to collect early feedback. Prepare teams for a successful launch.
Launch
Invite your users into the community and host a launch event. We will help you build and execute a change management plan.
Start working smarter with Bloomfire
See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.