Knowledge can be your business’s biggest strategic advantage—but only if your teams can find and leverage the knowledge they need. Bloomfire gives you one central, searchable place for knowledge and insights so you and your team members can do your best work, no matter where, when, or how you’re working.
See real-world examples of how companies are successfully increasing their CX resiliency.
Discover the biggest CX operational challenges and best practices to overcome them in this research
Banish silos and empower team members to make decisions with confidence. Bloomfire makes it easy to share, find, and collaborate on the knowledge that exists across your organization.
Increase productivity and improve collaboration across an increasingly decentralized workforce. Connect everyone to the knowledge they need to make their team and the entire organization successful.
Place customer insights at the center of your organization. Enable stakeholders across teams and locations to bring market research into more business decisions.
Equip and empower support agents with on-demand knowledge so they can offer exceptional customer service—wherever and whenever they're working.
These are just a few of the innovative companies we’re proud to call our customers
Capital One recognized that their insights teams were experiencing silo issues due to geography, reporting structure, and technology. By adopting Bloomfire as a centralized insights management platform, they have eliminated silos and enabled their teams to leverage one another’s data and research.
It all ties into customer experience for us. By having Bloomfire, we've elevated that yet another notch. And we look forward to continuing to use Bloomfire to take it up to the next notch.
Instructional Designer and Communications Specialist
Consumer packaged goods company Conagra Brands prioritizes data-driven decisions and needed a platform that was first in class for quickly and accurately disseminating insights across a wide variety of brands. Today, they use Bloomfire as their go-to platform for insights, market research, and thought leadership content, and their insights team has increased their impact by making it easier for stakeholders to find and act on research.
With nearly 6,000 tax advisory offices across the U.S., Jackson Hewitt has long recognized the need and benefits of centralizing knowledge from across the business. Read our Field Guide to Flex Work to learn how Jackson Hewitt and other leading businesses are using Bloomfire to enable decentralized employees to do their jobs successfully.
DraftKings uses Bloomfire to make their market research discoverable and put customer insights into the hands of decision-makers across the organization. Learn more about how adopting a knowledge management platform like Bloomfire helps organizations like DraftKings become more customer-centric: read our Market Researcher’s Guide to Knowledge Management.
Bloomfire’s easy-to-use, consumer-friendly platform has become a key asset that helps our clients do their jobs better every day. Now instead of a clunky, latent, inconsistent intranet portal, we can provide an agile, responsive, knowledge management and collaboration platform that integrates seamlessly in the flow of work and aligns with existing branding.
Insperity, a professional services organization that helps small- to mid-sized businesses streamline their HR operations, uses Bloomfire to keep over 3000 employees across 60 offices connected and up to date. Bloomfire allows them to be nimble, updating information in real time and ensuring there’s no duplication of efforts across departments.
As VRBO’s customer service department grew rapidly, they knew they needed a platform that would allow employees to search for and find company knowledge in the flow of work. Since adopting Bloomfire, customer service associates have become more confident in their ability to find the information they need to resolve customer requests promptly, and the onboarding process for new hires has improved significantly.
Bloomfire’s cloud-based knowledge engagement platform helps businesses collect, connect, and democratize the knowledge and insights that exist across the entire organization.
Get the information you need faster. Our search engine deep indexes every word in every file—including videos. Automated tagging, customizable filters, and search suggestions give users multiple ways to find knowledge.
Share nuanced information through a combination of text, charts, images, audio, and video. Bloomfire makes it easy to convey your knowledge in whatever format you choose and keep information up to date.
Empower users to ask questions and get answers in the platform, engage with knowledge through comments and likes, and build personalized feeds to follow the content and contributors most relevant to them.
Gain a deeper understanding of user engagement through in-platform analytics. Improve your content, spot knowledge gaps, gain insights from search trends, and identify the most important information.
Create an experience that feels familiar and aligns with your brand with custom branding and whitelabeling options. Create custom categories, establish groups for different departments, and set different user permission levels to ensure the platform is optimized for your business.
Get the information you need faster. Our search engine deep indexes every word in every file—including videos. Automated tagging, customizable filters, and search suggestions give users multiple ways to find knowledge.
Share nuanced information through a combination of text, charts, images, audio, and video. Bloomfire makes it easy to convey your knowledge in whatever format you choose and keep information up to date.
Empower users to ask questions and get answers in the platform, engage with knowledge through comments and likes, and build personalized feeds to follow the content and contributors most relevant to them.
Gain a deeper understanding of user engagement through in-platform analytics. Improve your content, spot knowledge gaps, gain insights from search trends, and identify the most important information.
Create an experience that feels familiar and aligns with your brand with custom branding and whitelabeling options. Create custom categories, establish groups for different departments, and set different user permission levels to ensure the platform is optimized for your business.
We’ve built a collection of eBooks, webinars, articles, and more to help you maximize the value of knowledge engagement.
Discover how a knowledge engagement strategy can turn your company's knowledge into a renewable resource.
Use our checklist to guide your knowledge engagement platform evaluation and buying process.
Learn how to build a modern KM strategy to break down silos and achieve growth.
