From kickoff to go-live, Bloomfire implementation services give you expert guidance, clear milestones, and a fast path to measurable adoption.
How it Works
Bloomfire Implementation Services
Implementation Leads
Your dedicated Bloomfire experts guide you through each phase.
Customer Success Managers
Partnered with you from kickoff to go-live, then transitioning smoothly into long-term success.
Change Management Support
Tailored strategies and communications to align stakeholders and drive adoption across teams.
Implementation Engineering
Technical specialists available for advanced setup, integrations, and complex migrations.
Bloomfire’s Standard Implementation Process
Plan
Align goals, roles, and success measures through kickoff, admin training, and executive briefings. Establish a strong foundation and roadmap for your community.
Configure
Customize Bloomfire to fit organizational needs with community setup, IT configuration, and connector integration. Ensure the platform is ready for your teams.
Prepare
Populate the community with relevant content and test the experience with real users. Use early feedback and migration support to launch with confidence.
Launch
Deploy the community with train-the-trainer enablement and executive alignment. Transition smoothly to Customer Success for long-term engagement.
Premium Add-On Services
Every organization’s launch looks a little different. Our Premium Add-Ons give you the extra lift you need, whether that’s advanced migration, custom training, or integrations that keep Bloomfire in your flow of work.
Custom Content Migration
Seamlessly move large or complex knowledge libraries into Bloomfire so your team can access everything in one place from day one.
Change Management Consultation
Accelerate adoption with stakeholder demo sessions, executive briefings, and a custom launch video to build excitement.
Design Services
Bring your brand to life with custom thumbnails, headers, logos, and widgets that make your Community feel familiar and engaging.
End-User Training
Equip your people with tailored learning resources: live sessions, guides, and videos, so every user feels confident from the start.
Additional Knowledge Connector Setup
Expand Bloomfire’s reach by syncing with extra repositories like SharePoint, Google Drive, or Box for faster discovery across systems.
App Integration Setup
Embed Bloomfire directly into tools like Salesforce or Zendesk to keep knowledge flowing in the apps your teams already use.
Custom Professional Services
Tap into Bloomfire’s expertise for specialized solutions tailored to your organization’s unique workflows and goals.
Key Roles & Effective Change Management
For a seamless implementation of Bloomfire’s platform, having the right stakeholders involved and an effective change management strategy in place is crucial. By defining clear roles within your organization and fostering open communication, you can ensure the success of your knowledge management initiative.
Key Project Players
To help your project be successful we recommend you identify who in your organization will take on each of these critical roles:
Project Manager – your lead on the project and responsible for the ignition sequence launch plan.
Community Manager – responsible for long-term community management, including engagement initiatives, curation projects, reporting, and continuous improvement. This person will be responsible for maintaining the community standards post-launch.
Executive Sponsor – serves as the advocate for the community internally; usually, this is also who you will need to work with to manage the budget.
Internal Stakeholders – a cross-function committee that will provide feedback on the project plan, including content sources, community structure, user roles and permissions, and the launch plan.
Project collaborators – appointed by stakeholders. These individuals or teams will assist with the community, including IT, subject matter experts and content authors, beta testers, and others who will contribute to the success of your launch.
Change Management
We recommend a few key steps when setting up a new community to help prepare your users for a successful onboarding experience.
1. Survey the user base in advance. This helps identify pain points and set a baseline for the ROI metrics you will use to determine progress toward your goals.
2. Identify stakeholders by persona: Administrators, Moderators, Content Creators, and Content Consumers.
3. Engage senior leadership and executive sponsors throughout the process.
4. Plan company-wide communications through emails and other internal communications tools to both initial and future users.
5. Prepare training materials for each persona.
6. Host a live launch event (virtual or in person).
7. Set a follow-up training, office hours for experts, and a coaching schedule.
We are here to support you through every step of your onboarding experience. Our customer success team are change management experts and can share with you tools, templates, emails, surveys, training materials and self-service guides. We also have an open customer portal where knowledge managers and community leaders can ask questions from our team, see best practices and participate in peer learning.
Security & IT Setup
Depending on the information architecture of your security team, setting up Bloomfire’s user provisioning should take no more than 4 hours for your IT team. This time is primarily spent connecting SSO, if available, and configuring your SCIM setup. They also set up a vanity URL/subdomain for your team. They may need to add Bloomfire domains to your ‘allow’ lists on any internal firewalls. SCIM and vanity URLs are not requirements for using Bloomfire, but we are ready to deploy them to help make sure your community stays secure, and users have a flawless login experience on their first day.
User Roles
User Roles within the platform are defined as follows:
Owner: Customize community settings, edit community homepage, oversee billing information.
Administrator: Curate content, categories, and members. Send newsletters, create shared feeds, and view reporting.
Moderator: Approve/deny posts, series questions, and content. Review flagged contributions, edit any contributions across the community, manage meta-data, and make bulk changes.
Author: Submit posts, documents, and series. Comment on posts and series, ask and answer questions, and manage their content in bulk.
Learner: Search, browse, and discover content. Create personal feeds, bookmarks and subscribe to shared feeds, comment on posts and ask questions, like content, flag for review, or share with other members.
Start working smarter with Bloomfire
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Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.