Most conversational AI finds related content and asks a language model to create an answer. But related does not always mean current, complete, authoritative, or correct. When employees use those answers to make decisions, sounding confident is not enough.
Answers People Trust. Conversations that Get Work Done.
Have a natural conversation with your company’s knowledge. Ask a question in plain language, and get a clear, trustworthy answer grounded in certified content, with sources you can verify.
Take a Self-Guided Tour of Synapse Conversational AI →
Conversational AI Should Do More Than Sound Right
Get Answers Grounded in How Your Business Works
Synapse reasons across your organization’s connected knowledge before it responds. The language model turns that reasoning into clear language, but it does not decide what is true.
Understands the full context: Synapse interprets the question and connects it to the people, products, policies, processes, and relationships across your business.
Prioritizes trusted evidence: Authority, trust, relevance, and context determine which information should carry the most weight in every answer.
Respects access by default: Permissions are applied before a response is created, so users only receive information they are allowed to access.
Verifies and explains every answer: Synapse checks each response against its evidence and provides source links and a confidence level, so users can understand why the answer should be trusted.
Everything You Need to Turn Knowledge Into Answers
Bloomfire’s conversational AI makes it easy for teams to ask questions, explore context, and get answers they can trust, whether they’re starting broad or working inside a specific piece of content.
Answers, not documents
Ask in plain language and get a direct answer, not a list of files to dig through.
Right Where You’re Working
Get clarification without leaving the page or post you’re already in.
Ready-to-use outputs
Turn scattered knowledge into tables, checklists, and summaries you can act on right away.
Answers you can trust
Every answer is cited, grounded in certified content, with a source you can check yourself.
How Teams Use Synapse Every Day
- Support: Resolve issues faster with trusted answers instead of a ticket backlog.
- Sales: Equip reps with answers that win trust in the moment.
- HR: Turn policy into clear, consistent guidance for every employee.
- Research: Have a conversation with your research instead of digging through reports.
- Legal & Finance: Get clear answers without slowing the business down.
Use Synapse Anywhere
Add Synapse almost anywhere with a simple code snippet. Embed it in business apps, websites, or customer portals, or connect it to general-purpose AI tools through MCP. Every response includes built-in hallucination detection and prevention.
Talk to Us About Synapse
Enterprise-Grade Security and Governance
Synapse conversational AI is built on Bloomfire’s enterprise-grade security foundation, with AI-specific controls so you control what AI can see and say. A SOC 2–aligned platform with permission-based access, hallucination prevention, accuracy testing, and full citation traceability.
Frequently Asked Questions
Conversational AI lets people ask questions in plain, natural language instead of using keyword search or navigating menus, and get a direct answer back instead of a list of documents. Synapse is Bloomfire’s conversational AI: an AI knowledge assistant that grounds every answer in your certified knowledge and returns a verifiable source every time.
Fast mode gives quick, reliable answers for everyday questions. Thinking mode considers more context for deeper analysis, like structured comparisons or tables, when a question calls for more than a one-line answer.
Synapse delivers verifiable AI answers. Every response is grounded in your certified content and comes with a source you can check. Synapse also runs hallucination guardrails and accuracy testing, with full citation traceability so you can check any answer against its source.
Yes. Synapse runs on a SOC 2–aligned platform with permission-based content access, so it surfaces only what a given user is allowed to see.
Build your knowledge ecosystem
Connect knowledge pools of documents, conversations, media, data, and expertise with your Persistent Semantic Memory™ to ground your AI. Use our turn-key of connectors or build your own to connect to any enterprise systems.
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