Capturing knowledge is only half the job. If employees cannot find it, trust it, or remember to look for it, its value stays locked away. Low adoption leads to repeated questions, duplicated work, and constant dependence on whoever happens to be available.
Make Knowledge Agents the First Stop
When answers are hard to find, people ask a coworker or guess. Bloomfire makes trusted knowledge available to your agents in the flow of work and shows you exactly how it’s used, so your knowledge base becomes where every question starts.
See The Difference Trusted AI Can MakeAI People Don’t Trust
Is AI They Won’t Use
Build Knowledge Sharing Into Everyday Work
Adoption shouldn’t depend on reminders and mandates. Bloomfire meets people where they already work and makes contributing feel worthwhile, so engagement builds on its own, and your knowledge base stays active and current.
Q&A and Contribution: Give anyone a place to ask questions and experts a fast way to answer. Every answer becomes searchable, reusable knowledge, so you never have to answer the same question twice.
Personalized Notifications: Keep people in the loop without flooding their inbox. Followers get alerts and digests on the topics, teams, and contributors that matter to them, so new and updated content reaches the right people and gets used.
Engagement Analytics: See what people search for, what they read, and where they come up empty. Use those insights to close content gaps, recognize top contributors, and show leadership the real impact of your knowledge program.
Driving Success Beyond
the Roll-Out
Keep engagement growing long after launch with tools that deliver the right content, confirm it’s understood, and surface the gaps worth filling.
Custom Feeds and Notifications
Community Interests let members opt into updates on the topics, teams, or content types they actually care about. Personalized feeds surface new content based on role, author, or search history instead of dumping everything into one stream.
Learn & Confirm
Acknowledgments and quizzes turn a view count into proof of comprehension. Compliance notices and policy updates get an auditable confirmation, and quizzes surface exactly where a piece of content, or a piece of training, isn’t landing.
Role-Based Onboarding
New hires don’t know what they don’t know. Role-based content recommendations point them to foundational knowledge instead of leaving them to navigate the whole library cold.
Synapse For Instant Search
Some employees will never browse or type search terms, but they will ask a question conversationally. Synapse meets that group where they are and reports what people are asking, so content gaps become visible instead of invisible.
Adoption, Not Just Access
Bloomfire’s Enterprise Implementation Services structure rolls out as a four-phase framework: Plan, Configure, Prepare, and Launch, with a dedicated Implementation Manager guiding change management and training through go-live.
Adoption tools like personalization, Learn & Confirm, and Synapse are what keep usage going after that.
Talk to an ExpertFrequently Asked Questions
Personalization is the biggest lever: community interests, role-based feeds, and targeted newsletters that make sure people see what’s relevant to them instead of one undifferentiated stream. That’s paired with Learn & Confirm to verify people actually absorbed what matters, not just that they opened a page.
It’s a structured four-phase framework: Plan, Configure, Prepare, and Launch, run with a dedicated Implementation Manager. Change management and training are built into the rollout itself, not bolted on after go-live.
Meet people where they already are. Some employees will search or browse, and personalized feeds and role-based recommendations work for them. Others won’t search at all but will ask a question conversationally, which is what Synapse is built for.
Yes, through Learn & Confirm. Acknowledgments create an auditable record for policy and compliance training, and quizzes, which Synapse can generate directly from a post, verify comprehension instead of just tracking whether a page was viewed.
Recognize that some of your workforce will never use a search bar. Synapse offers a conversational alternative, and its reporting shows who’s using it, what they’re asking, and where the knowledge base doesn’t have an answer yet, so gaps get fixed instead of staying invisible.
Add capacity, not just a bigger checklist. Community Managers can enlist additional admins to share governance and administration, partner directly with IT on integrations and access, and rely on a dedicated Implementation Manager to run the four-phase Plan, Configure, Prepare, Launch framework.
Look at active usage, not just logins. Bloomfire counts a user as active when they view content, run a search, or ask an AI query, and its reporting breaks that activity down by where it happens, whether that’s the web app, the browser extension, Salesforce, Slack, or Microsoft Teams. That shows which channels are driving engagement and where adoption still needs a push.
Yes. Beyond the web app, employees can find and use knowledge through the browser extension, Salesforce, Slack, and Microsoft Teams. Bringing answers into the flow of work removes the extra step that often keeps people from using a knowledge base at all.
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