Every knowledge base accumulates version sprawl, orphaned pages, and quietly conflicting answers. That decay undermines the data quality artificial intelligence tools depend on.
Fix the Problems That Stop Your AI From Working.
Knowlege Base Health Report
Poor knowledge health is the silent killer of AI at scale. Most companies do not manage knowledge as a true business asset, and few have the comprehensive view needed to see how gaps, conflicts, and outdated information hurts productivity. The Enterprise Intelligence Engine™ makes those problems visible.
Use Our KMS toFix Your Knowledge Health
Knowledge Managers Feel Overwhelmed. Authors Don’t Know What Needs Fixing.
Start with Your First Step.
A Health Checkup.
Bloomfire’s Knowledge Health Report reverses decay with a clear, actionable path forward. Scoring, ranking and routinely auditing what’s breaking trust in your knowledge base, and what it’s costing you to leave it broken.
A complete picture: See what your company knows, what’s missing, who holds key expertise, where risks are hiding and what to fix first.
Ready before rollout: Run the checkup before you put an AI assistant in front of employees, so you know which content will produce reliable answers and which will undermine trust on day one.
Find your problem areas.
Then fix them.
Bloomfire’s Knowledge Management System gives your teams a place to act by creating, reviewing, approving and publishing better knowledge. Every improvement flows back into the engine, making every answer and every agent stronger.
Fix It with the Bloomfire KMS
25 Essential Checks to Diagnose Your Knowledge Health
These checks occur automatically and can be viewed at any time with the Knowledge Health Report. Use this report to guide you in fixing what’s broken or use any combination of these to build knowledge management agents that do the work for you.
STRUCTURAL SCORE
———
Overall score out of 100
HEALTH GRADE
———
A to F
based on 25 focus areas
FOCUS AREA SCORECARD
———
Where to start for maximum impact
KNOWLEDGE VELOCITY
———
What’s changed since the last audit
HOW YOU WORK
———
What your ecosystem says about your company
ONTOLOGY
———
The underlying structure of your knowledge
COMPLIANCE HEALTH
———
Concept coverage, distinctness and routing balance
QUICK WINS
———
Top 20 actions ranked by urgency/risk
AUTHOR RECOMMENDATIONS
———
Feedback for authors based on their area of expertise
KNOWLEDGE GAPS & MISSING CONTENT
———
Show’s whats missing and holding AI back
CONCEPT CLUSTERS
———
Shows how well the company documents enterprise knowledge
EXPERTISE MAP
———
Shows who know’s what with author profiles and authority
STRUCTURAL FRAGILITY
———
Risk areas where concepts aren’t well explained or evidence is thin
DUPLICATE & CONFLICTING CONTENT
———
The number one source for AI hallucinations
FINDABILITY & DISCOVERY
———
How well does your knowledge answer the questions being asked
CORE TOPICS & CONCEPTS
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The concepts that provide the most structure and if lost would cause the most damage
CLARITY & READABILITY
———
How well explained concepts are, assessing the cognitive load of your knowledge base
LEVERAGE INTELLIGENCE
———
A magic quadrant showing how impactful a document is vs the opportunity to improve it
LEARNING INTELLIGENCE
———
Topics where investment in structured learning content will have the greatest impact
TIME SENSITIVE CONTENT
———
Identifies documents that are past their expected usefulness date
SEMANTIC DRIFT
———
Shows vocabulary that diverged from the current taxonomy
ROLE COVERAGE
———
How well does your knowledge cover the roles your people have and is it useful
CUSTOMER & PARTNER KNOWLEDGE
———
Assess how well you know your customers, vendors, channel partners, competitors
HIDDEN BLIND SPOTS
———
Concepts your team relies on every day that have never been formally documented
PEER BENCHMARKS
———
How well your knowledge assets score against similar companies
Put Your Knowledge Assets on Your Balance Sheet
Once you’ve achieved a high score in your knowledge health report, make it a competitive advantage by showing shareholders the investment in enterprise knowledge and AI has had on your company productivity. Measure the impact on your people and AI’s contribution to revenue through things like better access to information, faster decision making and improved culture.
See How to Put a Value on Your
Knowledge Assets with our Value Report
Knowledge Assets with our Value Report
25%
of average annual revenue is affected by inefficient knowledge management Frequently Asked Questions
25 essential checks are actively monitored and compiled with action items to be able to make improvements. Action items are summarized by risk level and impact. A short executive summary gives you a sharable guide to use with leadership to show a clear path forward.
The Health Report’s Content Reliability engine compares every published document against the rest of the knowledge base, and flags likely duplicates automatically, instead of waiting for someone to notice by accident. Each pair lands in a queue where an owner can review, merge, or dismiss it, and the check reruns any time either document changes.
Start with the audit, not the cleanup. The report identifies overlapping or conflicting documents before anyone spends time merging content manually, so consolidation targets the highest-cost duplicates first instead of whatever surfaces in a spreadsheet.
It gets audited, not just imported. The Universal Connector Framework brings content in from SharePoint, Confluence, Google Drive, and similar systems, and the Knowledge Health Report runs against it right away, so migration doubles as the first cleanup pass instead of copying old problems into a new system.
The score weighs the volume and severity of contradictions, stale content, and terminology conflicts against the knowledge base size. Reports include a benchmark against other Bloomfire communities, so a team can see whether their knowledge base is unusually clean, average, or overdue for attention, not just whether it improved since last quarter.
Data quality monitoring runs continuously, not on a schedule. The Health Report runs one full pass when a community first onboards, then checks every new or edited piece of content against the rest of the knowledge base as it’s published, so the report stays current without a manual re-audit.
Build your knowledge ecosystem
Connect knowledge pools of documents, conversations, media, data, and expertise with your Persistent Semantic Memory™ to ground your AI. Use our turn-key of connectors or build your own to connect to any enterprise systems.
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