Traditional RAG finds text that looks relevant and asks an LLM to turn it into an answer. But relevant does not mean current, complete, authoritative, or correct. Without a reasoning layer to weigh the evidence and verify the result, AI can deliver confident answers built on weak context. For critical business decisions, plausible is not good enough.
AI That Doesn’t Guess,
It Knows.
Synapse: Active Intelligence
Basic search tools give you an answer without showing their work. Active Intelligence shows its sources, a confidence level, and clear reasoning behind every answer. Because with AI, knowing why it’s right matters just as much as getting an answer.
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Retrieval is Not Reasoning.
Synapse Doesn’t Guess. It Reasons from Evidence.
Synapse does more than retrieve relevant text. It interprets the request, connects it to known concepts, applies access controls, and weighs each source for trust and authority. Only then does an LLM turn the evidence into a clear response.
Every answer is verified, cited, and given a confidence level with a visible reasoning trace, so users know what is supported, what is uncertain, and why.
Connect your conversational AI or chatbots to Synapse Active Intelligence →
One Answer, Grounded in Everything You Know
Active Intelligence doesn’t retrieve documents and guess. It reasons from memory.
Never a Dead End
If memory doesn’t have enough grounded evidence to answer confidently, Active Intelligence falls back to a standard search instead of coming up empty.
Confidence Scoring
Every answer is graded on how authoritative its sources are and how completely the topic is covered. When coverage is thin, Active Intelligence says so.
Citations You Can Check
Every answer shows the exact quotes and source documents behind it. You can check it yourself instead of taking it on faith.
No Token Surcharge
Answers come from memory, not a live retrieval-and-generation pass. You’ll get detailed, accurate responses with no extra charge for token usage.
Built Once. Ready for Any App.
Active Intelligence is an AI Surface: a turnkey function any agent, app, or chatbot can call.
Use it directly inside the Enterprise Intelligence Engine™ toolkit. Or connect it to your own application, chatbot, or AI agent through AI Connect, using API or MCP.
See How to Connect Your AI
However You Ask, One Engine Answers
Active Intelligence automatically routes your question to the right function. You don’t have to pick.
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Standard Answer Engine
Get a sourced answer from across your whole knowledge base, with the evidence attached.
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Guided Workflow
Turns any step-by-step procedure into a clickable decision tree.
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Decision Frames
Lays out your choices side by side, with the evidence behind each one.
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Expertise Query
Answers “who knows about this” by routing to the right person.
Use Active Intelligence to Ground Your AI
Typical RAG tools only see whatever documents their retrieval step happens to pull. Ask the same question twice, and you can get different answers. Active Intelligence reasons using the Persistent Semantic Memory™ so answers always stay consistent and come with a confidence score.
No. Because Active Intelligence answers from memory, it doesn’t run a fresh search-and-generate step every time. That means detailed, accurate answers with no added charge for token usage, and in most cases token usage drops significantly.
Every answer is graded on two things: how authoritative its sources are, and how completely the ecosystem covers the topic. When coverage is thin, Active Intelligence says so. It doesn’t guess.
Through AI Connect, using API or MCP. It’s built to plug into any application, chatbot, or AI agent as a turnkey function.
Active Intelligence is available through the EIE interface and through AI Connect. Synapse’s conversational chat in the Bloomfire Knowledge Management app is being upgraded to use these same capabilities.
Build your knowledge ecosystem
Connect knowledge pools of documents, conversations, media, data, and expertise with your Persistent Semantic Memory™ to ground your AI. Use our turn-key of connectors or build your own to connect to any enterprise systems.
Sign up for Innovation
The pace of innovation with AI is accelerating. Join an alpha group for early access to new turnkey Intelligence Modules, and help shape what comes next.