Knowledge Management
Modernizing Member Services Knowledge at a Large Public Pension System
4 min read
Emma Galdo
Customer Success Leader
Emma is a Customer Success executive with over 12 years of experience in high-growth B2B SaaS companies. She specializes in knowledge management, change management, and operational excellence, and has led cross-functional teams across Customer Success, Product Marketing, and Product Development to design and scale knowledge management strategies for Fortune 500 and Global 2000 organizations.
“My focus is helping organizations turn knowledge into action—driving adoption, building trust, and applying Enterprise Intelligence to deliver measurable outcomes.”
Areas of Focus:
● Driving Adoption and Engagement
● Building Governance
● Change Management Practices
● Knowledge-to-Value Outcomes
“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”
Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.
Knowledge Management
Centralizing Market Intelligence at a Global Specialty Chemical Company
3 min read
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Knowledge Sharing
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Change Management
Company Culture
The Importance of Change Management in an Organization
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Collaboration
Knowledge Sharing
How to Make Sure Your Company Has Trustworthy Content
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Collaboration
Company Culture
Entire Company
How to Improve Workplace Communication With Knowledge Management
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Enterprise Intelligence
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Training & Onboarding
How to Capture and Share Tacit Knowledge
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Enterprise Intelligence
Knowledge Sharing
The Hidden Cost of Disconnected Knowledge–And The Role of Enterprise Intelligence in Connecting Knowledge Pools
Enterprise Intelligence
Knowledge Sharing
How to Get IT Buy-In for Knowledge Integrations
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