Webinar Replay: Transform Hidden Knowledge Into Cross-Team Clarity
What if you could reduce complexity, strengthen alignment across departments, and give time back to the people delivering your most critical services?
In this webinar, Oak Street Health’s Director of Healthcare Operations, Haowei He, joins Bloomfire’s Director of Customer Success, Betsy Anderson, to share how their team built a centralized knowledge hub that’s now embedded in the company’s culture.
You’ll hear how Oak Street Health, a CVS subsidiary, evolved from scattered links and shared drives to a scalable, intuitive platform that gives teams clarity, confidence, and time to focus on what matters most—delivering care.
What You’ll Learn:
- How to create a single source of truth that cross-functional teams trust
- Why user-centered design is critical for KM platform adoption
- How Oak Street Health drove a 116-point NPS swing
- Strategies for maintaining clarity while scaling quickly
- How to unlock faster onboarding, decision-making, and collaboration
Want to learn how this approach scales across industries?
Explore the foundational principles of Enterprise Intelligence and how forward-thinking organizations are turning knowledge into measurable business impact.
Watch the full webinar here:
Want to keep scaling cross-functional impact?
Download the Value of Enterprise Intelligence report.
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