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Betsy Anderson

Change Management Expert

Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. A Certified Knowledge Manager (CKM) from KM Institute, she has an extensive background in knowledge management and has personally orchestrated the successful implementation of KM programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.

“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”

“We have amazing customers. I’ve learned so much from them!”

Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.

Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Knowledge Sharing Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
A group of employees planning how to implement knowledge management software
Knowledge Sharing Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
B2B customer service team overhead shot|
Knowledge Sharing Collaboration Company Culture
11 Ways to Improve Knowledge Sharing in the Workplace
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Improve Customer Service Training & Operations With Knowledge Management
Articles
Improve Customer Service Training & Operations With Knowledge Management
Two employees looking at a computer screen and navigating a platform that presents common knowledge management challenges.
Knowledge Sharing Blog Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
A team of employees having one of their knowledge sharing sessions
Blog Collaboration Knowledge Sharing
The Value in Knowledge Sharing Sessions
A man exploring the customer-facing knowledge base features to learn about a product
Blog Knowledge Sharing Training & Onboarding
7 Customer-Facing Knowledge Base Features Companies Need
An individual understanding knowledge base vs knowledge sharing platform, and their differences
Blog Knowledge Sharing
Knowledge Sharing Platform Vs. Knowledge Base: What’s the Difference?
How to Improve Employee Productivity
Blog Company Culture Enterprise Intelligence
How to Improve Employee Productivity: A Comprehensive Guide
A group of employees working together to improve collaboration in their organization
Blog Collaboration Company Culture
7 Proven Strategies on How to Improve Collaboration in an Organization
Employees working with other teams, discussing what a collaboration platforms is all about
Blog Collaboration
What Is a Collaboration Platform? Benefits, Key Features, and Top Choice for Enterprise
An employee teaching another employee how to organize a knowledge base
Blog Collaboration Knowledge Sharing
How to Organize a Knowledge Base: A Step-by-Step Guide
woman typing in word processor representing content management vs. knowledge management
Knowledge Sharing Blog
Content Management vs. Knowledge Management: What’s the Difference?
The Benefits and Advantages of Knowledge Management in Business
Blog Collaboration Knowledge Sharing
11 Benefits of Knowledge Management (+ KMS Advantages You Shouldn’t Miss)
A team of organizational leaders using sticky notes to plan their knowledge management implementation, including setting knowledge management goals and objectives
Knowledge Sharing Change Management
How to Define Goals and Objectives For Your Knowledge Management Technology
The Knowledge Management Process and Life Cycle
Blog Knowledge Sharing Training & Onboarding
The Knowledge Management Process: A Roadmap to a Successful Implementation Program
A manager orienting an employee on her role to ensure she becomes self-sufficient at work
Blog Collaboration Company Culture
How to Encourage Your Team to be Self-Sufficient at Work
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