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Betsy Anderson

Change Management Expert

Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. A Certified Knowledge Manager (CKM) from KM Institute, she has an extensive background in knowledge management and has personally orchestrated the successful implementation of KM programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.

“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”

“We have amazing customers. I’ve learned so much from them!”

Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.

Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Knowledge Sharing Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
A group of employees planning how to implement knowledge management software
Knowledge Sharing Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
B2B customer service team overhead shot|
Knowledge Sharing Collaboration Company Culture
11 Ways to Improve Knowledge Sharing in the Workplace
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Improve Customer Service Training & Operations With Knowledge Management
Articles
Improve Customer Service Training & Operations With Knowledge Management
Two employees looking at a computer screen and navigating a platform that presents common knowledge management challenges.
Knowledge Sharing Blog Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
woman looking at sketch of knowledge management technology goals and objectives on posterboard|goals vs. objectives comparison table
Knowledge Sharing Change Management
How to Define Goals and Objectives For Your Knowledge Management Technology
The Knowledge Management Process and Life Cycle
Blog Knowledge Sharing Training & Onboarding
The Knowledge Management Process: A Roadmap to a Successful Implementation Program
Woman working from home on laptop, illustrating what a knowledge base is and enjoying the benefits of a knowledge base for productivity and collaboration.
Knowledge Sharing Blog
11 Benefits of a Knowledge Base
businesspeople meeting in atrium demonstrate how knowledge management enhances decision-making
Knowledge Sharing Customer Insights
Knowledge Management: Why It’s Important to the Decision-Making Process
Two employees exploring the answer to what is a knowledge management system and learning how the software works
Knowledge Sharing Blog Collaboration
What Is a Knowledge Management System?
Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Knowledge Sharing Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
A screen mirror showing how knowledge management software ensures ai readiness through its features
AI Blog
How to Audit Your Knowledge Management System for AI Data Readiness
woman with a career in knowledge management presents at informal meeting
Blog Company Culture Knowledge Sharing
How to Build a Career in Knowledge Management in 2025
B2B customer service team overhead shot|
Knowledge Sharing Collaboration Company Culture
11 Ways to Improve Knowledge Sharing in the Workplace
A group of employees planning how to implement knowledge management software
Knowledge Sharing Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
Three grain silos in field help illustrate
Blog Company Culture Knowledge Sharing
What Is an Information Silo and How Can You Avoid It?
Four employees arguing during a meeting, exhibiting common communication issues in the workplace
Company Culture Collaboration Knowledge Sharing
9 Common Communication Issues In The Workplace
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