Knowledge Sharing
Entire Company
Betsy Anderson
Change Management Expert
Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. A Certified Knowledge Manager (CKM) from KM Institute, she has an extensive background in knowledge management and has personally orchestrated the successful implementation of KM programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.
“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”
“We have amazing customers. I’ve learned so much from them!”
Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.
Knowledge Sharing
Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
Knowledge Sharing
Blog
Collaboration
Company Culture
How to Improve Knowledge Sharing in the Workplace
Knowledge Sharing
Blog
Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
Blog
Customer Support
Knowledge Sharing
Training & Onboarding
How to Use Video for Knowledge Transfer
Blog
Knowledge Sharing
The 7 Essential Types of Knowledge Bases
Blog
Customer Support
How to Improve Customer Service: 9 Strategies to Automate Success
Customer Support
Blog
Knowledge Sharing
The Importance of Customer Knowledge Management
Customer Support
Change Management
Company Culture
How Customer Service Leaders Can Drive Digital Transformation
Blog
Collaboration
Customer Support
Entire Company
How Cross-Functional Collaboration Improves Customer Experience
Blog
Knowledge Sharing
9 Best Knowledge Base Software Solutions in 2026
Company Culture
Blog
Collaboration
Knowledge Sharing
10 Common Communication Issues In The Workplace
Customer Support
Blog
Why Employee Engagement Matters to Customer Service
Knowledge Sharing
Blog
10 Best Knowledge Management Practices in 2026
Knowledge Sharing
Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
Customer Support
AI
Blog
Striking the Right Balance Between AI and Human Customer Service
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