How TripActions Empowers Employees to Deliver Great Customer Experiences

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    In this session, Emma Galdo, Director of Customer Success at Bloomfire, and Cathy Osborne, Senior Director, Global Learning and Development at TripActions, will discuss best practices for empowering employees and connecting people, technologies, and processes to deliver exceptional customer experiences at scale.

    The interactive discussion will cover topics including:

    – Making customer knowledge accessible
    – Prioritizing cross-functional collaboration
    – Optimizing the hybrid workplace

    Cathy Osborne, Senior Director of Global Learning and Development
    Emma Galdo, Director of Customer Success, Bloomfire

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    4 Ways Knowledge Management Minimizes Risk
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