How TripActions Empowers Employees to Deliver Great Customer Experiences
In this session, Emma Galdo, Director of Customer Success at Bloomfire, and Cathy Osborne, Senior Director, Global Learning and Development at TripActions, will discuss best practices for empowering employees and connecting people, technologies, and processes to deliver exceptional customer experiences at scale.
The interactive discussion will cover topics including:
– Making customer knowledge accessible
– Prioritizing cross-functional collaboration
– Optimizing the hybrid workplace
Speakers:
Cathy Osborne, Senior Director of Global Learning and Development
Emma Galdo, Director of Customer Success, Bloomfire
How Self-Healing Knowledge Bases Work: A Closer Look Into Bloomfire’s Content Reliability
How Conflicting Content Detection Protects Answer Accuracy
Salesforce Einstein + Bloomfire: Smarter Answers Inside the CRM
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