The convergence of AI and knowledge management is not just a trend but a strategic imperative for building a workforce for the future. The research in The Ultimate Guide to Knowledge Management provides a blueprint for success and illustrates the transformative power of combining AI with robust KM platforms.
AI-Based Knowledge Management Software Company of the Year 🏆
Our Knowledge Management Software System unleashes the untapped potential of your entire organization. Recognized by CIO Review for our comprehensive knowledge management engagement features as the 2024 AI-Based Knowledge Management Software Company of the Year.
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4.6 / 5
Companies using Bloomfire reported improvements
50
%
reduction in onboarding time
64
%
reported improvement in data-driven decision making
91
%
of questions resolved without escalation
The Workforce of the Future
See how Bloomfire Leads the Charge
Bloomfire emerges as a frontrunner in this space because of its customer-centric approach. It marries the integration of generative AI features with change management expertise to ensure a successful implementation and uptake of the tools. Bloomfire’s customers report that their knowledge management initiatives have streamlined processes, enhanced decision-making and a created culture of innovation and collaboration.
Embracing AI-Powered Knowledge Management
Bloomfire is the AI-based knowledge management platform that captures your organization’s collective knowledge and makes it accessible to everyone across the organization so they can do their best work.
AI-Powered Enterprise
Search & Discovery
Deep Index of all your content across multiple file types and storage locations to quickly locate exact phrases in text, slide decks, PDFs, video, audio, or any other format. Recover lost time spent searching through company databases, filing systems, and ineffective enterprise search tools.
- Automated deep indexing of all documents, audio, video, and data streams
- Auto-search populated feeds based on topics/keywords
- AI-Powered Enterprise Search
- AI listens to, transcribes, and highlights clips that match search terms in video and audio files
AI-Powered Authoring Tools
Automatically tag, summarize, and categorize content at upload. Bloomfire’s AI-powered tools make sharing knowledge and finding natural search terms easy while new hires learn your company’s internal short-hand.
- Automated tagging of content
- Generative AI summarization of uploaded documents, video, and audio for description and body text
- Combine multiple contributions into a series to create links between them
- Document rendering, video, and audio are embedded directly in the post
Data Readiness for AI
It’s critical to use powerful data quality tools to collect, curate, and cleanse your content in order for AI Initiatives to be effective. Learn how unstructured data management tools transform your data into knowledge that is certified, actionable, and ready for AI.
- Create a centralized repository to store and curate unstructured data for AI
- Build out knowledge and information architectures that support AI initiatives
- AI tools augment the performance of your team, raising productivity
- Improve data quality by building a trusted knowledge base for your Enterprise AI.
Best-in-class Knowledge Management Software System
Bloomfire offers a software platform that can easily be adapted to suit your specific needs. Unique capabilities with enterprise search and a purpose-built knowledge platform saves time and money, and increases performance.
Content & Document Management
Manage a single copy of a document published across multiple communities and access groups. Updates are automatically distributed to all published versions. Use enterprise search to connect and upload documents from any cloud service.
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Moderation Tools
Create approval flows for authoring content, allow users to flag documents for review, and easily edit, publish, unpublish, restore previous versions, or track engagement on any community contribution. Use automation in a continuous feedback loop that helps to train and improve AI results.
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Analytics Suite
View key report functions in real-time through easy-to-follow visualizations. Create your own reports with visualizations to track custom metrics. All data is downloadable for use in company reporting.
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Q&A Collective Knowledge Engine
Ask any question to the system using Conversational AI, and Bloomfire proposes answers from content in the platform and avoids populating duplicate questions. Nominate subject matter experts and quickly track question response time.
Learn More“This is my first experience with Bloomfire and I think this is going to be huge. No matter how hard I try, I don’t always share the research that I get done, because we’re just trying to get onto the next one. So I think that it’s going to be huge to have Bloomfire for finding and sharing knowledge. It’s programmed exactly how my brain works or is one of the most user-friendly search tools I’ve seen. So definitely excited to roll up the sleeves and get in there.”
Our Solutions
Harness the power of knowledge with Bloomfire’s comprehensive solutions. From advanced knowledge management to actionable insights and exceptional customer support, our software platform empowers your organization to leverage knowledge as a strategic advantage, driving growth and innovation.
Explore solutions tailored to your needs
Bloomfire can be configured for small-to-medium sized businesses to multinational enterprises. Say goodbye to complicated, difficult to maintain folder structures. Our platform can grow with your business and scale across multiple departments and geographies. Linking communities together using our cross-community search enables teams to work smarter together, instead of harder apart.
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Make knowledge sharing easier across your entire organization
Use Bloomfire for Knowledge Management
Knowledge, content, and documents can sometimes get trapped in silos and lost in complicated folder structures that are the backbone of many enterprise document management solutions. Say goodbye to all that confusion and embrace AI tools to help you find, create, curate, and manage collective knowledge in a secure and reliable platform.
Amplify your insights across the organization.
Use Bloomfire as your Research and Insights engine
Research activities represent a significant investment for your company. But are those reports readily accessible to the teams that need them? Explore our AI-powered tools that help provide a digital megaphone to amplify the reach and impact of your insights team.
Make knowledge your team’s CX superpower
Use Bloomfire as the Knowledge Base for your Customer Success Team
Deliver your best CX by supercharging your team and customers with the knowledge they need for excellent customer service and improved first-call resolution rates. Let Bloomfire put a collective knowledge engine in the hands of every frontline worker.
Seamless
Implementation
The knowledge that exists across your organization is your company’s greatest asset. Bloomfire helps you protect that asset and increase your strategic advantage–without requiring you to rely heavily on your IT team.
Plan
Kick off your project by establishing your goals, key players and their roles, metrics you will use to measure progress, and mapping out your community and access group structure. Get training on how to use the platform to meet your goals.
Configure
Begin using the software and create your first community. Set up governance, operational settings, and categorization. Customize branding, choose color schemes, and set up your custom homepage.
Seed
Populate your community with content and ensure the platform is through beta testing to collect early feedback. Prepare teams for a successful launch.
Launch
Invite your users into the community and host a launch event. We will help you build and execute a change management plan.
Start working smarter with Bloomfire
See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.