How Beusa Energy Scaled Knowledge with Bloomfire

Beusa Energy is the parent company to a family of operating businesses delivering vertically integrated engineered solutions across electric hydraulic fracturing, power generation, electrical distribution, field services, and maintenance support. As the organization continued to evolve and grow, leadership was proud of what had been built, but recognized that knowledge management needed to improve to keep pace across business units and roles. 

To support a workforce of 1,000+ employees, Beusa sought a platform that could unify content across teams, integrate with third-party solutions, and leverage AI-powered insights to increase efficiency and productivity. By partnering with Bloomfire, Beusa is strengthening knowledge continuity while actively building an AI-powered knowledge ecosystem – deploying Synapse AI for company-wide Q&A and piloting Bloomfire’s Enterprise Intelligence Engine to enable reasoning across connected systems. 

Key Takeaways

• Unified a scattered knowledge base into a centralized, searchable platform.
• Reduced reliance on individual experts by capturing and sharing their knowledge.
• Improved access to verified, up-to-date information across all business units.
• Enhanced productivity with AI-powered search and integrated collaboration tools.

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The Challenge

As Beusa continued to expand, managing knowledge across its different operations became increasingly difficult. Below are some of the challenges Beusa Energy faced before coming to Bloomfire:

• Knowledge lived in people and various tools: Key processes and best practices were scattered across SharePoint, Teams messages, inboxes, and individual expertise. 
• Over-reliance on a few subject matter experts (SMEs): A small group of experts carried the majority of answers, creating bottlenecks and repeat questions. 
• Hesitancy to document expertise: Some employees were too busy; others worried that sharing what they knew could reduce their perceived value. 
• Version confusion and low trust in ‘official’ content: Draft or outdated documents would circulate across the organization, pushing employees back to “just ask someone” for clarity.

Beusa Energy needed a platform that could tailor to all of their needs.

Knowledge management promotes continuity and a common understanding of the business and its processes. Without general access, people are heavily reliant on their own networks—or the networks of others.

The Solution

Beusa Energy paired its “Summit” information capture process with Bloomfire to create a governed, searchable source of truth. This way, tacit knowledge could be surfaced through collaboration, then trusted and reused by the broader workforce. Their scalable process included:

• Prioritizing topics and recurring processes with each business unit. 
• Identifying the best SMEs for each topic. 
• Running an in-person multi-day “Summit”, recording and capturing discussions. 
• Producing and publishing approved outputs in Bloomfire with clear ownership.

This structured approach ensured that critical insights were not only preserved but continually refined as the business evolved.

The Impact:

By integrating Bloomfire with its Summit process, Beusa Energy has created a reliable foundation for knowledge sharing across its operations. Employees could now quickly locate verified information, reducing time spent searching or waiting for SME input. This increased accessibility supported faster onboarding, clearer standards, and more consistent execution in the field.

The organization had also seen greater confidence in content accuracy and ownership. Teams now work from the same authoritative resources, minimizing confusion and rework while making it easier to identify and fill knowledge gaps as they appear.

“SharePoint may be a good place to create and store files, but it is not the best place to get the right information to the right people…Despite our best efforts, sharing documents quickly led to outdated, or draft versions being shared by unauthorized people in Teams who treated them as if they were the official versions [before we partnered with Bloomfire].”

Conclusion

With Bloomfire as the knowledge center and the Summit process as the engine, Beusa Energy is reducing dependency on individual experts and improving confidence in what is current and official, and building the foundation for enterprise AI. Synapse AI is answering questions in real time, the Enterprise Intelligence Engine is connecting knowledge across every system, and field technicians are accessing trusted content directly within their existing workflows. The result is stronger continuity across departments, especially during transfers, retirements, and high-change periods.

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