How A Leading Financial Services Organization Transformed Knowledge Management with Bloomfire

This financial services organization, with assets exceeding $2 billion, is the largest locally owned credit union in its state, serving over 1,000 companies, associations, and individuals across multiple states. With more than 30 locations and access to 55,000 ATMs worldwide, the organization offers a wide range of financial products and services.

With so many locations and ATMs, this organization needed a way to effectively search, share, and use the large volume of data and information they had. That’s when they reached out to Bloomfire for help.

Key Takeaways

• Improved efficiency from a new, centralized content storage system.
• The groups feature streamlined information flow between departments.
• Employees are overwhelmingly positive about Bloomfire, based on feedback.
• Reduced training and onboarding time by finding information easily.

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The Challenges

Existing Intranets Lacked Effective Search

The organization’s current intranets and network drives lacked effective search capabilities. Over time, the organization was losing valuable time by struggling to locate documents, making search efforts unreliable.

Without effective search, teams continued to struggle to find information, leading to potential errors and duplicate efforts.

Knowledge Silos Kept Building Up

Because knowledge sharing was primarily conducted through email, silos and inconsistencies began to form. Relevant company information was only available to specific functions or employees, resulting in fragmented communication, duplicated efforts, and a lack of alignment across teams. 

The Solution

After a thorough evaluation process involving managers, trainers, and HR staff, the organization selected Bloomfire as their knowledge management solution. The decision was driven by Bloomfire’s robust search capabilities and user-friendly interface, which are similar to those of social media platforms.

The Result

After the organization implemented Bloomfire, they saw a dramatic improvement in their workflow.

Improved Efficiency 

The centralized content storage system provided by Bloomfire streamlined information retrieval, significantly reducing hold times and abandonment rates. Employees were able to quickly access up-to-date information and forms, resulting in more efficient member assistance.

Enhanced Information Sharing

The implementation of Bloomfire reduced the dependency on emails for sharing information, as the organization finally had a better way. The “groups” feature improved information flow between departments, broke down silos, and streamlined knowledge sharing.

Positive Feedback and Engagement

Feedback from employees has been overwhelmingly positive, with high engagement levels reported. If every employee is aligned with their knowledge management platform, it will strengthen their confidence in the tools and resources available to support their work, boosting productivity.

Shortened Training and Onboarding

The ease of finding information with Bloomfire has shortened the training and onboarding process for new employees, making their time-to-proficiency much quicker. 

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