Ask follow-up questions to uncover more context, related insights, and the reasoning behind every response—all grounded in your company’s certified knowledge.
Synapse: Conversational AI-Powered by Trusted Knowledge
Have a natural conversation with your company’s knowledge. Bloomfire Synapse is conversational AI designed for enterprise teams—so you can ask questions in plain language and get clear, trustworthy answers grounded in certified content, with sources you can verify.
Get a personalized demoAsk Once. Get the Right Answer.
Choose the Right Level of Detail
Not every question needs the same depth. Synapse gives teams control over how answers are generated—so you can move fast or go deep when it matters.
Fast mode delivers quick, reliable answers for everyday questions.
Thinking mode considers more context to provide deeper analysis, structured outputs like tables or comparisons, and clearer explanations for complex questions.
Instead of scrolling, skimming, or searching elsewhere, Synapse lets teams ask questions directly within the content they’re already viewing—so they can clarify meaning, extract key details, and uncover insights without breaking focus.
Everything You Need to Turn Knowledge Into Answers
Bloomfire’s conversational AI makes it easy for teams to ask questions, explore context, and get answers they can trust, whether they’re starting broad or working inside a specific piece of content.
Get answers, not documents
Ask questions in plain language and get focused, trustworthy answers from certified Bloomfire knowledge, with sources included to explore further.
Instant clarity inside every post
Ask questions directly within a Bloomfire post to uncover key details, summaries, or updates—without leaving the content you’re viewing.
Turn knowledge into ready-to-use outputs
Transform existing content into clear, shareable tables, briefs, or checklists, so teams can act quickly without manual formatting.
Answers you can trust
Every answer is grounded in certified Bloomfire knowledge and linked to its source, so teams can verify information instantly and move forward confidently.
How Teams Use Synapse Every Day
From frontline questions to high-stakes decisions, Synapse applies conversational AI to your most critical knowledge, without compromising accuracy, governance, or trust.
- Customer Support & Internal Knowledge
- Sales & Customer-Facing Teams
- IT & Internal Support
- Policy & HR Clarity
- Research & Insights
- Legal & Finance Teams
Resolve issues faster with trusted answers
Synapse gives support teams instant access to accurate guidance from internal knowledge, so they can respond quickly and consistently.
- Shorten resolution times by delivering clear answers without searching across tools
- Improve consistency by grounding responses in approved support content
- Reduce escalations by enabling self-serve answers for common issues
Equip teams with answers that win trust
Synapse helps sales and customer-facing teams access the right messaging, context, and guidance—exactly when they need it.
- Support confident conversations with answers rooted in approved sales and enablement content
- Reduce ramp time by making key information easy to ask for and understand
- Ensure consistent messaging across teams, regions, and customer segments
Resolve issues without the ticket backlog
Synapse helps IT teams and internal support functions turn technical documentation into clear, conversational answers, so employees can get help without waiting in line.
- Deflect routine tickets by enabling self-serve answers to common IT questions
- Reduce resolution time by translating complex documentation into plain-language guidance
- Free up IT teams to focus on higher-impact work instead of repetitive requests
Turn policies into clear guidance
Synapse helps employees and managers quickly understand policies, processes, and changes—without reading long documents or escalating to HR.
- Reduce repetitive HR questions by turning complex policies into clear, conversational answers
- Help employees act with confidence by surfacing the right guidance in plain language
- Keep teams aligned with answers grounded in certified, up-to-date policy content
Have a conversation with your research
Synapse lets researchers and stakeholders explore findings by asking questions directly of specific studies, reports, and insight libraries, turning research from something you read into something you interact with.
- Explore research dynamically by asking follow-up questions to uncover nuance, context, and implications
- Help stakeholders engage with research through clear, conversational answers instead of long reports
- Extend the value of research by making insights easier to understand, revisit, and apply over time
Get clear answers without slowing the business
Synapse helps legal and finance teams provide fast, reliable guidance by making policies, contracts, and financial documentation easy to ask about and understand—without constant back-and-forth.
- Reduce risk by ensuring answers are based on approved legal and financial content
- Support faster decisions without bypassing governance or controls
- Maintain consistent interpretation of rules across the organization
Enterprise-Grade Security & Governance
Conversational AI is only valuable if it’s safe, governed, and accurate. Synapse builds on Bloomfire’s enterprise-grade security foundation with AI-specific controls—so you stay in control of what AI can see and say.
- SOC 2–aligned platform and NIST GenAI RMF–aligned AI operations
- Permission-based content access, enterprise-grade data protection, and Azure AI guardrails
- Guardrails against hallucinations, accuracy testing, and monitoring with full citation traceability
Give teams AI they can trust without compromising privacy or compliance.
Estimate the Value of Your Knowledge Assets
Use this calculator to see how enterprise intelligence can impact your bottom line. Choose areas of focus, and see tailored calculations that will give you a tangible ROI.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.