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Streamline and Simplify the Management of Knowledge and Insights

Set the permission levels that make sense for your users

Create roles

Choose from five different user roles and set the permission levels that are the best fit for all users.

Build a community

Create communities for employees or external users, such as customers or clients.

Set permissions

Set download permissions to control what content users can download from your knowledge base.

Create groups for specialized or protected knowledge

Custom groups

Create groups for specific users who need to access content on a need-to-know basis.


Make groups invite-only to control access to sensitive information.

Automate knowledge management to keep content fresh


Automatically schedule time-sensitive content for publishing or un-publishing.

Keep content fresh

Add a “current” badge to content–and decide how long you want to keep it in place–to give users confidence they’re accessing up-to-date information.

Bulk update

Make bulk changes to content (including updating categories, tags, or thumbnail images) and eliminate the pain of manual updates.

Use moderation to keep content approval in place


Turn on moderation so that new content and questions go through any approval processes you already have in place.

Track your knowledge engagement with built-in analytics

Get insight

View a dashboard of platform analytics to get insights into user behavior and content consumption.

Optimize content

Explore search term trends to identify the information that matters most and uncover potential knowledge gaps.

Track engagement

Use the Analytics Leaderboard to gamify knowledge engagement and recognize highly engaged team members.

Learn how you can spend less time searching.