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Streamline and Simplify the Management of Knowledge and Insights

Set the permission levels that make sense for your users

Create roles

Choose from five different user roles and set the permission levels that are the best fit for all users.

Build a community

Create communities for employees or external users, such as customers or clients.

Set permissions

Set download permissions to control what content users can download from your knowledge base.

Create groups for specialized or protected knowledge

Custom groups

Create groups for specific users who need to access content on a need-to-know basis.

Curation

Make groups invite-only to control access to sensitive information.

Automate knowledge management to keep content fresh

Scheduling

Automatically schedule time-sensitive content for publishing or un-publishing.

Keep content fresh

Add a “current” badge to content–and decide how long you want to keep it in place–to give users confidence they’re accessing up-to-date information.

Bulk update

Make bulk changes to content (including updating categories, tags, or thumbnail images) and eliminate the pain of manual updates.

Use moderation to keep content approval in place

Moderation

Turn on moderation so that new content and questions go through any approval processes you already have in place.

Set the permission levels that make sense for your users

Select roles

Choose from five different user roles and set the permission levels that are the best fit for all users.

Make a connection

Create communities for employees or external users, such as customers or clients.

Set Permissions

Set download permissions to control what content users can download from your knowledge base.

Learn how you can spend less time searching.