Choose from five different user roles and set the permission levels that are the best fit for all users.
Create communities for employees or external users, such as customers or clients.
Set download permissions to control what content users can download from your knowledge base.
Create groups for specific users who need to access content on a need-to-know basis.
Make groups invite-only to control access to sensitive information.
Automatically schedule time-sensitive content for publishing or un-publishing.
Add a “current” badge to content–and decide how long you want to keep it in place–to give users confidence they’re accessing up-to-date information.
Make bulk changes to content (including updating categories, tags, or thumbnail images) and eliminate the pain of manual updates.
Turn on moderation so that new content and questions go through any approval processes you already have in place.
View a dashboard of platform analytics to get insights into user behavior and content consumption.
Explore search term trends to identify the information that matters most and uncover potential knowledge gaps.
Use the Analytics Leaderboard to gamify knowledge engagement and recognize highly engaged team members.
