Discover the Value of Knowledge Management

A critical pillar of Enterprise Intelligence, the discipline of knowledge management uncovers one critical, overlooked asset: enterprise knowledge. Despite its central role in driving innovation, decision-making, and productivity, the value of knowledge management is frequently underestimated and rarely prioritized with other valuable assets.

The Value of Enterprise Intelligence report, based on six months of data collected from 10,000 Bloomfire customers across 115 companies, reveals how inefficient knowledge management practices directly impact, on average, 25% of annual revenue. For a Fortune 500 company with $9 billion in revenue, that translates to a $2.4 billion impact on enterprise value each year, stifling growth, slowing innovation, and driving up costs.

Knowledge as a Strategic Asset

Enterprise knowledge is a strategic asset, yet many organizations fail to treat it as such. This report outlines key insights on how effective knowledge management improves decision-making, boosts productivity, and unlocks new opportunities.

Key findings include:

• Companies that implement strong knowledge management practices see a 59% reduction in barriers to accessing critical information.
• 46% of employees say their productivity would significantly improve if knowledge flowed more freely across the organization.
• 80% of employees report that access to knowledge has improved their decision-making, with 35% experiencing a significant increase in decision-making ability in just six months.

When enterprise knowledge is actively managed and optimized, it becomes a critical driver of performance.

Quantifying Knowledge Management ROI

Measuring the ROI of knowledge management is essential for understanding its true impact. The data in this ROI report shows that businesses with effective KM strategies experience substantial financial returns.

By quantifying the ROI from knowledge management, businesses can make a strong case for investing in systems that will activate, manage, and optimize their enterprise knowledge. Effective KM practices lead to measurable improvements in collaboration, efficiency, and customer retention—providing significant value to the bottom line.

How Does KM Enhance Company Performance?

The true value of knowledge management lies in its ability to transform the way businesses operate, and the data proves it across the board. This report shows how organizations that prioritize KM see tangible improvements in key business areas:

• 10% improvement in collaboration across teams
• 12% increase in team efficiency
• 5% higher customer retention rates

When knowledge is managed effectively and distributed across the organization, businesses can improve their overall agility, make faster decisions, and drive innovation. This transformation into enterprise knowledge is the foundation of Enterprise Intelligence, where knowledge is not just stored but actively used to create business value.

From Static Knowledge to Enterprise Intelligence

The evolution from traditional knowledge management to Enterprise Intelligence means that instead of simply storing knowledge, businesses need to activate and integrate it across systems and workflows. Enterprise Intelligence allows a company’s knowledge to flow seamlessly, breaking down silos and enabling real–time decision-making, collaboration, and innovation.

Treating enterprise knowledge as a strategic asset is crucial for organizations aiming to remain competitive. The Value of Enterprise Intelligence report provides actionable insights into how businesses can unlock the full potential of their knowledge assets to:

• Enhance employee engagement and retention
• Reduce onboarding costs and improve training efficiency
• Accelerate decision-making and innovation

By adopting a holistic Enterprise Intelligence strategy, businesses can turn their knowledge into a key competitive advantage, driving measurable outcomes.