How do you quantify the value of knowledge management?

Based on data from 10,000 users across 115 companies, this ROI report reveals the financial and operational cost of poor knowledge management, and how activating your enterprise knowledge can drive measurable impact across your organization.

Use this report to unlock new enterprise value

Inside the 2025 Value of Enterprise Intelligence report, you’ll learn how leading organizations are unlocking the value of knowledge management and turning it into a strategic advantage.

What you’ll learn:

• How to calculate the ROI of knowledge management
• The cost of knowledge gaps and siloed information
• Financial models to help prove the value of knowledge management
• How improved enterprise knowledge flow boosts innovation, efficiency, and decision-making
• Benchmark data from over 100 companies to help build your business case

Knowledge as a strategic asset

Enterprise knowledge is a strategic asset, yet many organizations fail to treat it as such. This report outlines key insights on how effective knowledge management improves decision-making, boosts productivity, and unlocks new opportunities.

Key findings include:

• Companies that implement strong knowledge management practices see a 59% reduction in barriers to accessing critical information.
• 46% of employees say their productivity would significantly improve if knowledge flowed more freely across the organization.
• 80% of employees report that access to knowledge has improved their decision-making, with 35% experiencing a significant increase in decision-making ability in just six months.

When enterprise knowledge is actively managed and optimized, it becomes a critical driver of performance.

How does KM enhance company performance?

The true value of knowledge management lies in its ability to transform the way businesses operate, and the data proves it across the board. This report shows how organizations that prioritize KM see tangible improvements in key business areas:

• 10% improvement in collaboration across teams
• 12% increase in team efficiency
• 5% higher customer retention rates

When knowledge is managed effectively and distributed across the organization, businesses can improve their overall agility, make faster decisions, and drive innovation. This transformation into enterprise knowledge is the foundation of Enterprise Intelligence, where knowledge is not just stored but actively used to create business value.

From static knowledge to Enterprise Intelligence

The evolution from traditional knowledge management to Enterprise Intelligence means that instead of simply storing knowledge, businesses need to activate and integrate it across systems and workflows. Enterprise Intelligence allows a company’s knowledge to flow seamlessly, breaking down silos and enabling real–time decision-making, collaboration, and innovation.

Treating enterprise knowledge as a strategic asset is crucial for organizations aiming to remain competitive. The Value of Enterprise Intelligence report provides actionable insights into how businesses can unlock the full potential of their knowledge assets to:

• Enhance employee engagement and retention
• Reduce onboarding costs and improve training efficiency
• Accelerate decision-making and innovation

By adopting a holistic Enterprise Intelligence strategy, businesses can turn their knowledge into a key competitive advantage, driving measurable outcomes.

Access the full report to see what Enterprise Intelligence can mean for your company.