Your Step-by-Step Guide to Performing a Knowledge Audit

For many organizations, finding company knowledge feels like a scavenger hunt: you may be able to find one piece of information at a time (if you look hard enough), but you never have a complete view of everything at once. Even worse, the information may not be accurate, leading to many delays and errors.

To truly understand the state of your team’s or company’s knowledge, you need to complete a knowledge audit, which shows a complete picture of how you store, share, and utilize knowledge. By auditing the information that exists within your company, you’ll gain an all-inclusive view of the knowledge your company has (or lacks), as well as how that information moves between people and systems. 

A well‑run audit is not just a periodic cleanup; it is the foundation for a self‑healing knowledge base: a system that continuously monitors its own health, detects gaps and inconsistencies, and surfaces the right information at the right time.

Completing knowledge management audits is the first step in sustaining Enterprise Intelligence, a strategic operational and technological approach that connects, manages, and activates organizational knowledge in real time. It combines business intelligence, enterprise search, and knowledge management into a unified, dynamic knowledge ecosystem.

Download our PDF guide to learn how to perform a knowledge audit so you can increase the value of your company’s collective intelligence and begin your success path to Enterprise Intelligence.