How TripActions Empowers Employees to Deliver Great Customer Experiences
In this session, Emma Galdo, Director of Customer Success at Bloomfire, and Cathy Osborne, Senior Director, Global Learning and Development at TripActions, will discuss best practices for empowering employees and connecting people, technologies, and processes to deliver exceptional customer experiences at scale.
The interactive discussion will cover topics including:
– Making customer knowledge accessible
– Prioritizing cross-functional collaboration
– Optimizing the hybrid workplace
Speakers:
Cathy Osborne, Senior Director of Global Learning and Development
Emma Galdo, Director of Customer Success, Bloomfire
Tangible Business Benefits of Enterprise Intelligence
What Is a Knowledge Management System?
The Guiding Principles of Enterprise Intelligence to Drive Competitive Advantage Through Knowledge
Start working smarter with Bloomfire
See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.